Social Landlords In The North East
Housing associations and councils with homes in the North East, rated by their own tenants.
What Is The Best Housing Association In The North East?
Going by what their own tenants say, the highest-rated housing association with 1,000 or more homes in the North East is Durham Aged Mineworkers' Homes Association (older people's housing), where 94.2% of tenants are satisfied with the overall service (2024/25 Tenant Satisfaction Measures). The highest-rated council landlord here is Darlington Borough Council at 79.4%.
Thinking of swapping into the North East? With a mutual exchange you take on the other tenant's landlord, so it pays to know who the landlords are and how their own tenants rate them. This page lists every housing association and council with 250 or more homes in the North East that publishes tenant survey results, using the same official figures as our landlord league table.
Scores are for each landlord as a whole, not just its homes here. Landlords with fewer than 1,000 homes don't have to publish tenant survey results, so they aren't rated, but they still appear in the council area list below.
Highest Rated
Overall tenant satisfaction.
- 1Durham Aged Mineworkers' Homes AssociationOlder people's housing · 1,759 homes here94.2%
- 2Livin Housing LimitedHousing association · 8,942 homes here91%
- 3Housing 21Older people's housing · 1,723 homes here89.8%
- 4Inclusion Housing Community Interest CompanyHousing association · 351 homes here88.7%
- 5North Star Housing GroupHousing association · 3,857 homes here86.4%
Best For Repairs
Tenants satisfied with repairs.
- 1Durham Aged Mineworkers' Homes AssociationOlder people's housing · 1,759 homes here94.7%
- 2Housing 21Older people's housing · 1,723 homes here90.1%
- 3Livin Housing LimitedHousing association · 8,942 homes here88.9%
- 4Anchor Hanover GroupOlder people's housing · 4,681 homes here86.2%
- 5Karbon Homes LimitedHousing association · 27,855 homes here84.1%
Best At Listening
Tenants who say their landlord listens and acts.
- 1Inclusion Housing Community Interest CompanyHousing association · 351 homes here86.6%
- 2Durham Aged Mineworkers' Homes AssociationOlder people's housing · 1,759 homes here85.1%
- 3Livin Housing LimitedHousing association · 8,942 homes here82%
- 4North Star Housing GroupHousing association · 3,857 homes here79.4%
- 5Housing 21Older people's housing · 1,723 homes here79%
Lowest Rated
Overall tenant satisfaction, lowest first.
- 1Newcastle City CouncilCouncil · 24,681 homes here48.6%
- 2Sanctuary Housing AssociationHousing association · 1,142 homes here63.9%
- 3Accent Group LimitedHousing association · 2,577 homes here64.1%
- 4Places for People Group LimitedHousing association · 5,194 homes here64.3%
- 5Gateshead Metropolitan Borough CouncilCouncil · 17,996 homes here64.3%
Every Rated Landlord In The North East
Click a column heading to sort. Names open the landlord's full profile.
| Landlord | Homes here | Overall satisfaction | Repairs satisfaction | Listens and acts | Home is safe | Repairs on time | Homes failing Decent Homes | Ombudsman findings against | Regulator grade |
|---|---|---|---|---|---|---|---|---|---|
| Durham Aged Mineworkers' Homes AssociationOlder people's housing | 1,759 | 94.2% | 94.7% | 85.1% | 92.3% | 83.2% | 0% | – | C2 |
| Livin Housing LimitedHousing association | 8,942 | 91% | 88.9% | 82% | 93% | 86.3% | 0% | – | C1 |
| Housing 21Older people's housing · mostly elsewhere | 1,723 | 89.8% | 90.1% | 79% | 91.3% | 97.3% | 0% | – | C1 |
| Inclusion Housing Community Interest CompanyHousing association · mostly elsewhere | 351 | 88.7% | 71.4% | 86.6% | 90.3% | 87.4% | 0% | – | – |
| North Star Housing GroupHousing association | 3,857 | 86.4% | 79.6% | 79.4% | 89.3% | 92.2% | 0% | – | C1 |
| Anchor Hanover GroupOlder people's housing · mostly elsewhere | 4,681 | 86.1% | 86.2% | 74.9% | 91.2% | 78.5% | 0% | 55% | C3 |
| Railway Housing Association and Benefit FundHousing association | 944 | 81.8% | 78% | 68% | 89.8% | 63.9% | 0.1% | – | C1 |
| Karbon Homes LimitedHousing association | 27,855 | 81.5% | 84.1% | 70.9% | 89.9% | 59.3% | 0% | 67.5% | C2 |
| Bernicia GroupHousing association | 13,868 | 80.5% | 78.2% | 74.9% | 85% | 77.7% | 0% | 56.3% | – |
| Darlington Borough CouncilCouncil | 5,240 | 79.4% | 84.1% | 70.3% | 84.6% | 78.4% | 0% | – | – |
| Believe Housing LimitedHousing association | 18,334 | 78.1% | 75.7% | 69.3% | 82.3% | 87.1% | 0.1% | 78.3% | – |
| Thirteen Housing Group LimitedHousing association | 33,375 | 77% | 79.2% | 69.9% | 82.6% | 77.2% | 0% | 60.3% | C1 |
| Castles & Coasts Housing Association LimitedHousing association · mostly elsewhere | 1,473 | 76.9% | 77.4% | 66.7% | 80.4% | 92.2% | 0.3% | 30.8% | – |
| Gentoo Group LimitedHousing association | 28,717 | 75.5% | 77.6% | 66.2% | 79.3% | 67% | 0% | 50% | C1 |
| North Tyneside CouncilCouncil | 14,033 | 70.6% | 70.7% | 50.4% | 73.5% | 94.3% | 2.9% | 85% | – |
| Northumberland County CouncilCouncil | 8,213 | 68.3% | 73.2% | 52.1% | 69.2% | 99.3% | 1.9% | – | C4 |
| Home Group LimitedHousing association | 15,069 | 68.2% | 65.6% | 61.9% | 84.8% | 75.3% | 0.1% | 54.2% | – |
| Habinteg Housing Association LimitedHousing association · mostly elsewhere | 432 | 67.2% | 66.8% | 60.1% | 75% | 78.8% | 0.2% | 57.9% | C2 |
| Beyond Housing LimitedHousing association | 10,744 | 67.1% | 73.2% | 56.4% | 72.6% | 60.5% | 0.1% | 40% | – |
| The Riverside Group LimitedHousing association · mostly elsewhere | 4,148 | 66.6% | 70% | 58.6% | 74.5% | 76.1% | 0.5% | 71% | – |
| South Tyneside CouncilCouncil | 15,829 | 65.1% | 71.1% | 56.4% | 71.5% | 91.9% | 0% | 53.1% | – |
| Gateshead Metropolitan Borough CouncilCouncil | 17,996 | 64.3% | 67.7% | 60.7% | 73.6% | 82.5% | 2.6% | 80% | C2 |
| Places for People Group LimitedHousing association · mostly elsewhere | 5,194 | 64.3% | 63.8% | 61.5% | 70.7% | 47.1% | 0.1% | 69.6% | C1 |
| Accent Group LimitedHousing association · mostly elsewhere | 2,577 | 64.1% | 65% | 54.8% | 71.2% | 81.3% | 0% | 67.1% | – |
| Sanctuary Housing AssociationHousing association · mostly elsewhere | 1,142 | 63.9% | 66.5% | 53.5% | 73.1% | 69.6% | 0.2% | 57.5% | C1 |
| Newcastle City CouncilCouncil | 24,681 | 48.6% | 55.2% | 42.3% | 61.9% | 89.7% | 11.1% | 65.5% | C3 |
Green is better than the median English landlord, amber is worse. "Mostly elsewhere" means most of the landlord's homes are in another region. Ombudsman findings against: the share of the Housing Ombudsman's findings about the landlord that found maladministration, shown when there were 5 or more cases. Regulator grade: the consumer standards grade, from C1 (best) to C4, for landlords inspected so far.
Who Owns The Homes In Each Council Area
The biggest social landlords in each council area by homes owned there, with their overall tenant satisfaction where it's published, and how many households are on the council's waiting list.
| Council area | Biggest landlords there | Households waiting | Council homes swapped |
|---|---|---|---|
| County Durham |
|
9,642 | – |
| Darlington |
|
2,141 | 7 |
| Gateshead |
|
9,862 | 52 |
| Hartlepool |
|
2,650 | 0 |
| Middlesbrough |
|
2,878 | – |
| Newcastle upon Tyne |
|
8,451 | 85 |
| North Tyneside |
|
3,934 | 66 |
| Northumberland |
|
10,921 | 20 |
| Redcar and Cleveland |
|
2,267 | – |
| South Tyneside |
|
3,882 | 0 |
| Stockton-on-Tees |
|
2,961 | – |
| Sunderland |
|
3,622 | – |
Council area names link to our guide for that area. "Council homes swapped" only counts homes the council owns; housing association tenants swap too.
How Do Landlords In The North East Compare With The Rest Of England?
For the 17 landlords with most of their homes in the North East, the typical (median) overall satisfaction is 77%, against 72.4% for all landlords in England: 4.7 points higher.
Can I Swap My Home With A Tenant In The North East?
Yes. A mutual exchange lets council and housing association tenants swap homes anywhere in the UK, with both landlords' permission. When you swap, you become the other tenant's landlord's tenant, so it's worth checking that landlord's record on this page first.
Landlords In Other Regions
Or see every region side by side.
East Midlands Eastern London North East North West South East South West West Midlands Yorkshire & Humber Scotland
To see where any one landlord stands on every measure, use Compare Your Landlord.
For the whole sector, read our tenant satisfaction report. To look up any landlord, including Welsh ones, use the landlord directory. See also council housing waiting lists and our place guides for the North East.