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Sanctuary Housing Association

63.9% of Sanctuary Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Sanctuary Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Sanctuary Housing Association's permission.

69,911 homes across 221 council areas, mostly in Cheshire West and Chester, Cherwell and East Cambridgeshire. Registered social landlord no. L0247. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

2 homes to swap

Size, areas and typical rents

Sanctuary Housing Association owns about 69,911 social homes across 221 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 221 council areas (211 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£89£132
1 bed£104£141
2 bed£119£169
3 bed£133£192
4 bed£148£234

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · May 2026
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Sanctuary Housing Association tenants

2-bed flat in Hendon 2 £1,340 a month

2-bed flat in Hendon

Hendon, Barnet
2 bed Flat Adapted

Wants: Colindale, Barnet, Greater London · 3-4 bed · wants bigger

Tenant active this month View home
No photo yet

2-bed house in Birmingham

Birmingham, Birmingham
2 bed House

Wants: Clevedon, North Somerset · 2 bed · like for like

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,320 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 272nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 63.9% worse than the sector median of 71.8%
Satisfied with repairs 66.5% worse than the sector median of 73.6%
Satisfied with time taken for repairs 58.8% worse than the sector median of 69.5%
Home is well maintained 66.2% worse than the sector median of 71.9%
Home is safe 73.1% worse than the sector median of 77.6%
Landlord listens and acts 53.5% worse than the sector median of 61.6%
Kept informed 62.7% worse than the sector median of 72.0%
Treated fairly and with respect 74% worse than the sector median of 77.9%
Satisfied with complaints handling 29.7% worse than the sector median of 35.5%
Communal areas clean and well maintained 67.5% about the sector median (66.7%)
Positive contribution to the neighbourhood 56.3% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56.9% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.7% Gas safety checks completed about the sector median (100.0%)
99.9% Fire risk assessments completed about the sector median (100.0%)
99.3% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
97.7% Lift safety checks completed worse than the sector median of 100.0%
0.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
69.6% Non-emergency repairs done on time worse than the sector median of 82.5%
89.4% Emergency repairs done on time worse than the sector median of 94.9%
114 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
92.5% Stage 1 complaints answered on time better than the sector median of 89.9
23.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
79.6% Stage 2 complaints answered on time worse than the sector median of 88.9
56.4 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 64 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Sanctuary Housing Association had 240 complaint determinations. 58% of findings went against the landlord (sector average 60%).

58%maladministration rate
better than the sector average of 60%
694orders made
£226,078compensation ordered

The Housing Ombudsman has published 24 decisions about Sanctuary Housing Association in its searchable archive.

3maladministration
17partial maladministration
2no maladministration
  • Housing Association (202419490) Reasonable Redress Aug 2025

    The complaint is about the landlord\u2019s management of: the resident\u2019s reports of repairs and requests for compensation. the resident\u2019s complaints.

  • Housing Association (202419673) Partial Maladministration Jul 2025

    This complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp and mould. An Occupational Therapist (OT) referral to assess the resident\u2019s needs. The resident\u2019s housing transfer. The associated compla

  • Housing Association (202432142) Partial Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp and mould in her home. The resident\u2019s concerns about the safety of the electrics in the property. This service has considered the landlord\u2

  • Managing Relations (202323551) Partial Maladministration Jun 2024

    The resident\u2019s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water system. The landlords handling of other repairs to the residents property (toilet, front and rear door).

  • Estate Management (202303963) No Maladministration Apr 2024

    The complaint is about: The landlord\u2019s response to the resident\u2019s concerns of a lack of security lighting. The landlord\u2019s response to the resident\u2019s report of paint damage to the property.

  • Managing Relations (202233982) Partial Maladministration Mar 2024

    The complaint is about the landlord\u2019s response to: The resident\u2019s reports of pest infestations in the property. The resident\u2019s request to be rehoused. This report also looks at the landlord\u2019s handling of the resident\u2

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Sanctuary Housing Association". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Sanctuary Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

On X: Sanctuary Housing Association Homes

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Home to swap: 2-bed flat in Hendon. Looking to move to Colindale.

#Hendon #Colindale #LondonBoroughOfBarnet

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Home to swap (listed 9 Oct): 2-bed house in Birmingham. Looking to move to Clevedon.

#Birmingham #Clevedon #NSAHAllianceHomes

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Home to swap (listed 23 Oct): 3-bed house in Chippenham. Looking to move to Torquay.

#Chippenham #Torquay #SanctuaryHousingAssociation

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