Social Landlords In The South West
Housing associations and councils with homes in the South West, rated by their own tenants.
What Is The Best Housing Association In The South West?
Going by what their own tenants say, the highest-rated housing association with 1,000 or more homes in the South West is Housing 21 (older people's housing), where 89.8% of tenants are satisfied with the overall service (2024/25 Tenant Satisfaction Measures). The highest-rated council landlord here is Bournemouth, Christchurch and Poole Council at 81.2%.
53Landlordsrated, 2024/25
75.6%Satisfiedat the typical landlord based here
133,150Householdson council waiting lists
Thinking of swapping into the South West? With a mutual exchange you take on the other tenant's landlord, so it pays to know who the landlords are and how their own tenants rate them. This page lists every housing association and council with 250 or more homes in the South West that publishes tenant survey results, using the same official figures as our landlord league table.
Scores are for each landlord as a whole, not just its homes here. Landlords with fewer than 1,000 homes don't have to publish tenant survey results, so they aren't rated, but they still appear in the council area list below.
Highest Rated
Overall tenant satisfaction.
- 1Housing 21Older people's housing · 1,732 homes here89.8%
- 2Inclusion Housing Community Interest CompanyHousing association · 250 homes here88.7%
- 3Selwood Housing Society LimitedHousing association · 7,153 homes here86.8%
- 4Cornerstone Housing LimitedHousing association · 1,411 homes here86.7%
- 5Sage Homes RP LimitedHousing association · 580 homes here86.2%
Best For Repairs
Tenants satisfied with repairs.
- 1BrunelcareHousing association · 1,128 homes here90.4%
- 2Housing 21Older people's housing · 1,732 homes here90.1%
- 3Cornerstone Housing LimitedHousing association · 1,411 homes here88.2%
- 4Cottsway Housing Association LimitedHousing association · 1,250 homes here86.6%
- 5Anchor Hanover GroupOlder people's housing · 2,813 homes here86.2%
Best At Listening
Tenants who say their landlord listens and acts.
- 1Inclusion Housing Community Interest CompanyHousing association · 250 homes here86.6%
- 2Housing 21Older people's housing · 1,732 homes here79%
- 3Bromford Flagship LiveWest LimitedHousing association · 8,756 homes here79%
- 4Sage Homes RP LimitedHousing association · 580 homes here78.6%
- 5LiveWest Homes LimitedHousing association · 38,198 homes here75.8%
Lowest Rated
Overall tenant satisfaction, lowest first.
- 1Swindon Borough CouncilCouncil · 10,381 homes here53.6%
- 2GreenSquareAccord LimitedHousing association · 8,905 homes here58.2%
- 3East Devon District CouncilCouncil · 4,155 homes here59.8%
- 4Magna Housing LimitedHousing association · 8,512 homes here60%
- 5Brighter PlacesHousing association · 3,303 homes here60.5%
Every Rated Landlord In The South West
Click a column heading to sort. Names open the landlord's full profile.
| Landlord | Homes here | Overall satisfaction | Repairs satisfaction | Listens and acts | Home is safe | Repairs on time | Homes failing Decent Homes | Ombudsman findings against | Regulator grade |
|---|---|---|---|---|---|---|---|---|---|
| Housing 21Older people's housing · mostly elsewhere | 1,732 | 89.8% | 90.1% | 79% | 91.3% | 97.3% | 0% | – | C1 |
| Inclusion Housing Community Interest CompanyHousing association · mostly elsewhere | 250 | 88.7% | 71.4% | 86.6% | 90.3% | 87.4% | 0% | – | – |
| Selwood Housing Society LimitedHousing association | 7,153 | 86.8% | 84.4% | 75.1% | 90.5% | 85.2% | 0.9% | 42.9% | – |
| Cornerstone Housing LimitedHousing association | 1,411 | 86.7% | 88.2% | 73.3% | 87.9% | 92.6% | 0.9% | – | – |
| Sage Homes RP LimitedHousing association · mostly elsewhere | 580 | 86.2% | 82.5% | 78.6% | 92.5% | 75.7% | 0% | – | – |
| Anchor Hanover GroupOlder people's housing · mostly elsewhere | 2,813 | 86.1% | 86.2% | 74.9% | 91.2% | 78.5% | 0% | 55% | C3 |
| LiveWest Homes LimitedHousing association | 38,198 | 85.9% | 82.2% | 75.8% | 89.4% | 77.1% | 0% | – | – |
| BrunelcareHousing association | 1,128 | 85.5% | 90.4% | 68.9% | 90.5% | 85.6% | 0% | – | – |
| Cottsway Housing Association LimitedHousing association · mostly elsewhere | 1,250 | 84.9% | 86.6% | 73.6% | 89.2% | 69.9% | 0% | – | – |
| Bromford Flagship LiveWest LimitedHousing association · mostly elsewhere | 8,756 | 84.1% | 73.4% | 79% | 93% | 70.2% | 0% | 51% | – |
| Coastline Housing LimitedHousing association | 5,311 | 83.3% | 85.9% | 71.5% | 88.5% | 79.1% | 0% | – | C1 |
| Plymouth Community Homes LimitedHousing association | 14,740 | 83.2% | 85% | 73.5% | 84.3% | 80.7% | 1% | – | C2 |
| Bournemouth, Christchurch and Poole CouncilCouncil | 9,606 | 81.2% | 80.8% | 66.7% | 80.4% | 83.1% | 0.1% | 66.7% | C1 |
| Advance Housing and Support LimitedHousing association | 744 | 80.5% | 81% | 72.8% | 83.9% | 93.2% | 0.1% | – | C2 |
| Cheltenham Borough CouncilCouncil | 4,556 | 80.2% | 81.8% | 67.1% | 78.8% | 94.6% | 1.2% | – | – |
| Legal & General Affordable Homes LimitedHousing association · mostly elsewhere | 291 | 79.6% | 75.7% | 65.1% | 85% | 86.1% | 0% | – | C1* |
| Westward Housing Group LimitedHousing association | 7,267 | 79.6% | 79% | 68.9% | 83.2% | 83.2% | 3.8% | 65% | C1 |
| Two Rivers HousingHousing association | 4,513 | 79.5% | 81% | 73.1% | 83.4% | 57% | 0% | 40% | C1 |
| Aster Group LimitedHousing association | 13,694 | 79.1% | 84.8% | 72.7% | 86.3% | 84% | 0.1% | 37.5% | C1 |
| Somerset CouncilCouncil | 9,682 | 79% | 80.3% | 67.1% | 82.5% | 89.8% | 2.4% | – | – |
| Golden Lane Housing LimitedHousing association · mostly elsewhere | 495 | 78.8% | 76.1% | 72.5% | 83.1% | 96.5% | 0% | – | C1 |
| Ocean Housing Group LimitedHousing association | 4,414 | 77.3% | 84.4% | 67.7% | 85.2% | 77% | 0% | – | – |
| English Rural Housing Association LimitedHousing association · mostly elsewhere | 272 | 77% | 79.4% | 60.6% | 84.4% | 82.1% | 0% | – | C2 |
| Teign HousingHousing association | 3,923 | 76.3% | 74% | 62.4% | 80.3% | 94.4% | 4.4% | 61.1% | C2 |
| Exeter City CouncilCouncil | 4,734 | 75.6% | 78.2% | 61.6% | 80.6% | 88.5% | 4.5% | 41.7% | – |
| Bournemouth Churches Housing Association LimitedHousing association | 1,159 | 75% | 85.1% | 68.8% | 76.9% | 85.5% | 0.8% | – | C2 |
| Gloucester City Homes LimitedHousing association | 4,831 | 74.8% | 78.4% | 66.7% | 80.1% | 75.9% | 0% | 53.8% | – |
| Abri Group LimitedHousing association · mostly elsewhere | 11,806 | 74.5% | 76.2% | 65.2% | 81.6% | 94.7% | 0% | 47.7% | C2 |
| NSAH (Alliance Homes) LimitedHousing association | 7,172 | 73.8% | 78.3% | 63.8% | 75.5% | 56.2% | 0.5% | 57.1% | C2 |
| North Devon HomesHousing association | 3,350 | 73.5% | 78.7% | 66.1% | 78.2% | 84.1% | 2.1% | – | C1 |
| Salvation Army Housing AssociationHousing association · mostly elsewhere | 443 | 73.4% | 68.5% | 64.8% | 73.6% | 84.1% | 6% | – | C2 |
| Wiltshire CouncilCouncil | 5,351 | 72.3% | 72.1% | 50.6% | 68.9% | 84.2% | 3.6% | – | – |
| Mid Devon District CouncilCouncil | 2,911 | 70.4% | 72.5% | 54.1% | 78.6% | 98.5% | 0.5% | – | – |
| Cornwall CouncilCouncil | 10,488 | 68.8% | 69.8% | 56.3% | 74% | 60.7% | 17.9% | – | C2 |
| Home Group LimitedHousing association · mostly elsewhere | 497 | 68.2% | 65.6% | 61.9% | 84.8% | 75.3% | 0.1% | 54.2% | – |
| The Guinness Partnership LimitedHousing association · mostly elsewhere | 9,844 | 67.7% | 71.3% | 60.2% | 76.2% | 78.3% | 0.2% | 56.9% | C1 |
| Stroud District CouncilCouncil | 4,989 | 67.3% | 65.7% | 55.3% | 80.4% | 86.6% | 3.7% | – | – |
| Habinteg Housing Association LimitedHousing association · mostly elsewhere | 362 | 67.2% | 66.8% | 60.1% | 75% | 78.8% | 0.2% | 57.9% | C2 |
| The Riverside Group LimitedHousing association · mostly elsewhere | 332 | 66.6% | 70% | 58.6% | 74.5% | 76.1% | 0.5% | 71% | – |
| Rooftop Housing Group LimitedHousing association · mostly elsewhere | 1,289 | 65.9% | 63.8% | 54.6% | 72.2% | 63.2% | 1.6% | – | C2 |
| Bristol City CouncilCouncil | 26,799 | 64.5% | 70.3% | 52.3% | 70.3% | 89.9% | 7.7% | 81.5% | C3 |
| Places for People Group LimitedHousing association · mostly elsewhere | 3,665 | 64.3% | 63.8% | 61.5% | 70.7% | 47.1% | 0.1% | 69.6% | C1 |
| Hastoe Housing Association LimitedHousing association · mostly elsewhere | 1,517 | 63.9% | 61.7% | 52.4% | 76.2% | 80.3% | 0.4% | – | C2 |
| Sanctuary Housing AssociationHousing association · mostly elsewhere | 9,323 | 63.9% | 66.5% | 53.5% | 73.1% | 69.6% | 0.2% | 57.5% | C1 |
| Willow Tree Housing Partnership LimitedHousing association | 1,484 | 63.8% | 57.3% | 53.6% | 74% | 81% | 0.8% | – | C2 |
| Clarion Housing Group LimitedHousing association · mostly elsewhere | 2,449 | 63.7% | 63.7% | 57.1% | 69.8% | 76.3% | 0.6% | – | C2 |
| Sovereign Network GroupHousing association · mostly elsewhere | 25,679 | 63.1% | 67.6% | 53% | 74.4% | 68.6% | 2.1% | 67% | C2 |
| Stonewater LimitedHousing association | 8,966 | 61.8% | 63.2% | 54.4% | 75.2% | 74.6% | 0.1% | 59.2% | C2 |
| Brighter PlacesHousing association | 3,303 | 60.5% | 58.4% | 47.5% | 69.1% | 49.4% | 2.8% | – | C2 |
| Magna Housing LimitedHousing association | 8,512 | 60% | 63.5% | 52.3% | 75.5% | 49.5% | 0.1% | 57.9% | – |
| East Devon District CouncilCouncil | 4,155 | 59.8% | 62.6% | 43.1% | 68.6% | 80.6% | 12% | 76.1% | C2 |
| GreenSquareAccord LimitedHousing association · mostly elsewhere | 8,905 | 58.2% | 56.9% | 49.8% | 65.4% | 76.6% | 0% | 44.6% | C2 |
| Swindon Borough CouncilCouncil | 10,381 | 53.6% | 66.3% | 41.1% | 60.2% | 80.3% | 12.8% | 63.6% | C3 |
Green is better than the median English landlord, amber is worse. "Mostly elsewhere" means most of the landlord's homes are in another region. Ombudsman findings against: the share of the Housing Ombudsman's findings about the landlord that found maladministration, shown when there were 5 or more cases. Regulator grade: the consumer standards grade, from C1 (best) to C4, for landlords inspected so far.
Who Owns The Homes In Each Council Area
The biggest social landlords in each council area by homes owned there, with their overall tenant satisfaction where it's published, and how many households are on the council's waiting list.
| Council area | Biggest landlords there | Households waiting | Council homes swapped |
|---|---|---|---|
| Bath and North East Somerset |
|
6,423 | – |
| Bournemouth, Christchurch and Poole |
|
3,144 | 81 |
| Bristol |
|
22,464 | 153 |
| Cheltenham |
|
2,670 | 43 |
| Cornwall |
|
23,731 | 128 |
| Cotswold |
|
1,775 | – |
| Dorset |
|
6,783 | – |
| East Devon |
|
4,909 | 27 |
| Exeter |
|
1,796 | 0 |
| Forest of Dean |
|
1,686 | – |
| Gloucester |
|
4,753 | – |
| Mid Devon |
|
1,927 | 33 |
| North Devon |
|
2,213 | – |
| North Somerset |
|
2,499 | – |
| Plymouth |
|
7,768 | – |
| Somerset |
|
12,473 | 150 |
| South Gloucestershire |
|
7,360 | – |
| South Hams |
|
1,490 | – |
| Stroud |
|
2,717 | 28 |
| Swindon |
|
3,270 | 0 |
| Teignbridge |
|
1,512 | – |
| Tewkesbury |
|
1,780 | – |
| Torbay |
|
1,819 | – |
| Torridge |
|
1,234 | – |
| West Devon |
|
955 | – |
| Wiltshire |
|
3,999 | 59 |
Council area names link to our guide for that area. "Council homes swapped" only counts homes the council owns; housing association tenants swap too.
How Do Landlords In The South West Compare With The Rest Of England?
For the 31 landlords with most of their homes in the South West, the typical (median) overall satisfaction is 75.6%, against 72.4% for all landlords in England: 3.3 points higher.
Can I Swap My Home With A Tenant In The South West?
Yes. A mutual exchange lets council and housing association tenants swap homes anywhere in the UK, with both landlords' permission. When you swap, you become the other tenant's landlord's tenant, so it's worth checking that landlord's record on this page first.
Landlords In Other Regions
Or see every region side by side.
East Midlands Eastern London North East North West South East South West West Midlands Yorkshire & Humber Scotland
To see where any one landlord stands on every measure, use Compare Your Landlord.
For the whole sector, read our tenant satisfaction report. To look up any landlord, including Welsh ones, use the landlord directory. See also council housing waiting lists and our place guides for the South West.