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Habinteg Housing Association Limited

67.2% of Habinteg Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Habinteg Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Habinteg Housing Association's permission.

3,336 homes across 79 council areas, mostly in Middlesbrough, Kingston upon Hull, City of and Southwark. Registered social landlord no. LH0459. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Habinteg Housing Association Limited owns about 3,336 social homes across 79 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 79 council areas (69 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£93£154
1 bed£109£157
2 bed£127£187
3 bed£141£208
4 bed£157£243

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Sep 2025
G1 Governance well governed · Sep 2025
V2 Financial viability financially viable but with risks to manage · Sep 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Habinteg Housing Association Limited tenants

No Habinteg Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,059 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 229th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 67.2% worse than the sector median of 71.8%
Satisfied with repairs 66.8% worse than the sector median of 73.6%
Satisfied with time taken for repairs 64.2% worse than the sector median of 69.5%
Home is well maintained 65.5% worse than the sector median of 71.9%
Home is safe 75% worse than the sector median of 77.6%
Landlord listens and acts 60.1% worse than the sector median of 61.6%
Kept informed 71.4% about the sector median (72.0%)
Treated fairly and with respect 78.4% about the sector median (77.9%)
Satisfied with complaints handling 33.7% worse than the sector median of 35.5%
Communal areas clean and well maintained 73.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 66.6% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 66.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: habinteg.org.uk/our-performance.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
78.8% Non-emergency repairs done on time worse than the sector median of 82.5%
83.6% Emergency repairs done on time worse than the sector median of 94.9%
36.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.1% Stage 1 complaints answered on time better than the sector median of 89.9
7.9 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
69.2% Stage 2 complaints answered on time worse than the sector median of 88.9
34.5 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Habinteg Housing Association Limited had 7 complaint determinations. 58% of findings went against the landlord (sector average 60%).

58%maladministration rate
better than the sector average of 60%
21orders made
£3,525compensation ordered

The Housing Ombudsman has published 24 decisions about Habinteg Housing Association Limited in its searchable archive.

7maladministration
9partial maladministration
5no maladministration
  • Housing Association (202507807) No Maladministration Dec 2025

      Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a ground floor flat that the

  • Housing Association (202302620) Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of repairs.

  • Housing Association (202323678) Partial Maladministration Jul 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s: Request for a smoke test to establish how cooking fumes were entering the property. Concerns raised regarding the landlord\u2019s management of asbestos within her

  • Managing Relations (202411853) Maladministration Jun 2025

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of blocked drains and smell of chemical fumes within the property. The landlord\u2019s handling of the associated complaint.

  • Housing Association (202225256) Partial Maladministration May 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s complaint about: Its handling of issues with the: Communal aerial. Guttering. Communal window. Her reports about parking issues. Its use of its reasonable behaviour

  • Old Complaints Handling categories (202322067) Maladministration Apr 2025

    The complaint is about the landlord\u2019s handling of: Wet room repairs. The resident\u2019s complaint.

Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Habinteg Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Habinteg Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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