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Home Group Limited

68.2% of Home Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Home Group tenants can swap homes with other social housing tenants through a mutual exchange, with Home Group's permission.

48,101 homes across 170 council areas, mostly in Cumberland, County Durham and North Yorkshire. Registered social landlord no. L3076. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Home Group Limited owns about 48,101 social homes across 170 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 170 council areas (160 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£88£130
1 bed£100£129
2 bed£116£155
3 bed£128£176
4 bed£142£205

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Oct 2026
G2 Governance governed adequately, some improvements needed · Oct 2026
V2 Financial viability financially viable but with risks to manage · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Home Group Limited tenants

No Home Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,039 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 215th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 68.2% worse than the sector median of 71.8%
Satisfied with repairs 65.6% worse than the sector median of 73.6%
Satisfied with time taken for repairs 61.3% worse than the sector median of 69.5%
Home is well maintained 69.4% worse than the sector median of 71.9%
Home is safe 84.8% better than the sector median of 77.6%
Landlord listens and acts 61.9% about the sector median (61.6%)
Kept informed 68.4% worse than the sector median of 72.0%
Treated fairly and with respect 79.8% better than the sector median of 77.9%
Satisfied with complaints handling 32.4% worse than the sector median of 35.5%
Communal areas clean and well maintained 63.3% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 63.4% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56.6% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: homegroup.org.uk/about-us/corporate/transparency/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
98.9% Fire risk assessments completed worse than the sector median of 100.0%
100% Asbestos surveys completed about the sector median (100.0%)
96.1% Legionella risk assessments completed worse than the sector median of 100.0%
90.8% Lift safety checks completed worse than the sector median of 100.0%
0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
75.3% Non-emergency repairs done on time worse than the sector median of 82.5%
95.2% Emergency repairs done on time about the sector median (94.9%)
68.4 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
64.2% Stage 1 complaints answered on time worse than the sector median of 89.9
12.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
53.2% Stage 2 complaints answered on time worse than the sector median of 88.9
43.5 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Home Group Limited had 88 complaint determinations. 54% of findings went against the landlord (sector average 60%).

54%maladministration rate
better than the sector average of 60%
240orders made
£59,076compensation ordered

The Housing Ombudsman has published 2 decisions about Home Group Limited in its searchable archive.

1partial maladministration
  • Estate Management (202118954) Partial Maladministration Jun 2023

    The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal maintenance at his property. Communication and complaint handling.

  • Moving/Buying/Selling Home (201912966) Reasonable Redress Jun 2021

    The complaint is about the landlord\u2019s response to the resident\u2019s concerns regarding the administration of the sales procedure in respect of the property which she owned.

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Home Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Home Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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