Home Group Limited

47,929 homes across 172 council areas, mostly in Cumberland, County Durham and North Yorkshire. Registered social landlord no. L3076. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Home Group Limited owns about 47,929 social homes across 172 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£86	£125
1 bed	£97	£126
2 bed	£112	£150
3 bed	£124	£170
4 bed	£138	£199

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Dec 2025

V2 Financial viability financially viable but with risks to manage · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Home Group Limited tenants

No Home Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,039 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 68.2% worse than the sector median of 71.8%

Satisfied with repairs 65.6% worse than the sector median of 73.6%

Satisfied with time taken for repairs 61.3% worse than the sector median of 69.5%

Home is well maintained 69.4% worse than the sector median of 71.9%

Home is safe 84.8% better than the sector median of 77.6%

Landlord listens and acts 61.9% about the sector median (61.6%)

Kept informed 68.4% worse than the sector median of 72.0%

Treated fairly and with respect 79.8% better than the sector median of 77.9%

Satisfied with complaints handling 32.4% worse than the sector median of 35.5%

Communal areas clean and well maintained 63.3% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 63.4% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 56.6% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: homegroup.org.uk/about-us/corporate/transparency/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)

98.9% Fire risk assessments completed worse than the sector median of 100.0%

100% Asbestos surveys completed about the sector median (100.0%)

96.1% Legionella risk assessments completed worse than the sector median of 100.0%

90.8% Lift safety checks completed worse than the sector median of 100.0%

0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

75.3% Non-emergency repairs done on time worse than the sector median of 82.5%

95.2% Emergency repairs done on time about the sector median (94.9%)

68.4 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

64.2% Stage 1 complaints answered on time worse than the sector median of 89.9

12.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

53.2% Stage 2 complaints answered on time worse than the sector median of 88.9

43.5 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Home Group Limited had 88 complaint determinations. 54% of findings went against the landlord (sector average 60%).

54%maladministration rate
better than the sector average of 60%

240orders made

£59,076compensation ordered

You can search the Housing Ombudsman decisions archive for "Home Group Limited" to see published complaints about this landlord.

Swapping with a tenant of Home Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 17 December 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.