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Inclusion Housing Community Interest Company

88.7% of Inclusion Housing Community Interest Company tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Inclusion Housing Community Interest Company tenants can swap homes with other social housing tenants through a mutual exchange, with Inclusion Housing Community Interest Company's permission.

4,575 homes across 163 council areas, mostly in North East Lincolnshire, Sunderland and Birmingham. Registered social landlord no. 4662. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Inclusion Housing Community Interest Company owns about 4,575 social homes across 163 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 163 council areas (153 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£84£116
1 bed£96£122
2 bed£111£147
3 bed£123£166
4 bed£138£197

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G2 Governance governed adequately, some improvements needed · Jun 2026
V2 Financial viability financially viable but with risks to manage · Jun 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Inclusion Housing Community Interest Company tenants

No Inclusion Housing Community Interest Company tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,984 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 10th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 88.7% better than the sector median of 71.8%
Satisfied with repairs 71.4% worse than the sector median of 73.6%
Satisfied with time taken for repairs 61.4% worse than the sector median of 69.5%
Home is well maintained 85.8% better than the sector median of 71.9%
Home is safe 90.3% better than the sector median of 77.6%
Landlord listens and acts 86.6% better than the sector median of 61.6%
Kept informed 85.4% better than the sector median of 72.0%
Treated fairly and with respect 94.6% better than the sector median of 77.9%
Satisfied with complaints handling 61.2% better than the sector median of 35.5%
Communal areas clean and well maintained 85.6% better than the sector median of 66.7%
Positive contribution to the neighbourhood 67.8% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 79.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: inclusion-group.org.uk/inclusion-housing/companypublications/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.5% Gas safety checks completed about the sector median (100.0%)
99.2% Fire risk assessments completed about the sector median (100.0%)
99.4% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
95.8% Lift safety checks completed worse than the sector median of 100.0%
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
87.4% Non-emergency repairs done on time better than the sector median of 82.5%
77.2% Emergency repairs done on time worse than the sector median of 94.9%
13 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
55.2% Stage 1 complaints answered on time worse than the sector median of 89.9
0.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
88.8 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 42 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Inclusion Housing Community Interest Company when we checked on 18 Oct 2026. You can search the decisions archive for "Inclusion Housing Community Interest Company" yourself.

Swapping with a tenant of Inclusion Housing Community Interest Company?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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