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Accent Housing Limited

Accent Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Accent Housing's permission.

20,216 homes across 62 council areas, mostly in Surrey Heath, Bradford and Peterborough. Registered social landlord no. LH1722. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Accent Housing Limited owns about 20,216 social homes across 62 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 62 council areas (52 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£84£112
1 bed£99£132
2 bed£114£160
3 bed£126£185
4 bed£140£224

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Accent Housing Limited is covered by the judgement on Accent Group Limited.

G1 Governance well governed · Nov 2025
V1 Financial viability financially strong · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Accent Housing Limited tenants

No Accent Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Accent Housing? Rate and review them

Housing Ombudsman decisions

The Housing Ombudsman has published 29 decisions about Accent Housing Limited in its searchable archive.

19maladministration
5partial maladministration
4no maladministration
  • Financial (202315372) Maladministration Mar 2025

    The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord\u2019s complaint handling.

  • Health and Safety (inc. building safety) (202322132) No Maladministration Mar 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s report of a fire being caused by a contractor.

  • Old Property Condition categories (202309091) Maladministration Mar 2025

    The complaint is about the condition of the resident\u2019s property at the start of her tenancy.

  • Financial (202319356) Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Request for a reimbursement of electricity charges. Reports of communication issues around day-to-day repairs and fire safety works. Reports of communal repairs. C

  • Moving/Buying/Selling Home (202317904) Maladministration Mar 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s concerns about the condition of the property when he moved in.

  • Old Complaints Handling categories (202309845) Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of a leak and damage to the living room ceiling. The Ombudsman has also considered the landlord\u2019s handling of the resident\u2019s associated complaint.

Source: the Housing Ombudsman decisions archive, checked 4 Nov 2026. To see every case, search the archive for "Accent Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

How to check Accent Housing's reputation

Accent Housing doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

  1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
  2. Search the Housing Ombudsman's decisions for "Accent Housing Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
  3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
  4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
  5. Look at the area too. Most of their homes are in Surrey Heath: see our Camberley guide for what it's like to live there.

Swapping with a tenant of Accent Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing. Accent Housing's website has their application form and rules.

Can I swap? How a swap works Complaints and support

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