Social Landlords In The East Midlands
Housing associations and councils with homes in the East Midlands, rated by their own tenants.
What Is The Best Housing Association In The East Midlands?
Going by what their own tenants say, the highest-rated housing association with 1,000 or more homes in the East Midlands is Housing 21 (older people's housing), where 89.8% of tenants are satisfied with the overall service (2024/25 Tenant Satisfaction Measures). Counting landlords with fewer homes here, Cross Keys Homes Limited scores higher still, at 91.6%, with 500 homes in the region. The highest-rated council landlord here is Bolsover District Council at 86%.
Thinking of swapping into the East Midlands? With a mutual exchange you take on the other tenant's landlord, so it pays to know who the landlords are and how their own tenants rate them. This page lists every housing association and council with 250 or more homes in the East Midlands that publishes tenant survey results, using the same official figures as our landlord league table.
Scores are for each landlord as a whole, not just its homes here. Landlords with fewer than 1,000 homes don't have to publish tenant survey results, so they aren't rated, but they still appear in the council area list below.
Highest Rated
Overall tenant satisfaction.
- 1Cross Keys Homes LimitedHousing association · 500 homes here91.6%
- 2Housing 21Older people's housing · 1,669 homes here89.8%
- 3Inclusion Housing Community Interest CompanyHousing association · 645 homes here88.7%
- 4Sage Homes RP LimitedHousing association · 1,299 homes here86.2%
- 5Anchor Hanover GroupOlder people's housing · 2,188 homes here86.1%
Best For Repairs
Tenants satisfied with repairs.
- 1Housing 21Older people's housing · 1,669 homes here90.1%
- 2Anchor Hanover GroupOlder people's housing · 2,188 homes here86.2%
- 3Cross Keys Homes LimitedHousing association · 500 homes here85.5%
- 4North East Derbyshire District CouncilCouncil · 7,500 homes here85.4%
- 5Together Housing Group LimitedHousing association · 465 homes here85%
Best At Listening
Tenants who say their landlord listens and acts.
- 1Inclusion Housing Community Interest CompanyHousing association · 645 homes here86.6%
- 2Cross Keys Homes LimitedHousing association · 500 homes here83.4%
- 3Framework Housing AssociationHousing association · 1,167 homes here82.2%
- 4Housing 21Older people's housing · 1,669 homes here79%
- 5Bromford Flagship LiveWest LimitedHousing association · 995 homes here79%
Lowest Rated
Overall tenant satisfaction, lowest first.
- 1North West Leicestershire District CouncilCouncil · 4,080 homes here55%
- 2Nottingham City CouncilCouncil · 24,323 homes here59.5%
- 3Trident Housing Association LimitedHousing association · 379 homes here59.9%
- 4South Kesteven District CouncilCouncil · 5,898 homes here61.1%
- 5Stonewater LimitedHousing association · 1,883 homes here61.8%
Every Rated Landlord In The East Midlands
Click a column heading to sort. Names open the landlord's full profile.
| Landlord | Homes here | Overall satisfaction | Repairs satisfaction | Listens and acts | Home is safe | Repairs on time | Homes failing Decent Homes | Ombudsman findings against | Regulator grade |
|---|---|---|---|---|---|---|---|---|---|
| Cross Keys Homes LimitedHousing association · mostly elsewhere | 500 | 91.6% | 85.5% | 83.4% | 92.6% | 96.7% | 0% | – | C1 |
| Housing 21Older people's housing · mostly elsewhere | 1,669 | 89.8% | 90.1% | 79% | 91.3% | 97.3% | 0% | – | C1 |
| Inclusion Housing Community Interest CompanyHousing association · mostly elsewhere | 645 | 88.7% | 71.4% | 86.6% | 90.3% | 87.4% | 0% | – | – |
| Sage Homes RP LimitedHousing association · mostly elsewhere | 1,299 | 86.2% | 82.5% | 78.6% | 92.5% | 75.7% | 0% | – | – |
| Anchor Hanover GroupOlder people's housing · mostly elsewhere | 2,188 | 86.1% | 86.2% | 74.9% | 91.2% | 78.5% | 0% | 55% | C3 |
| Bolsover District CouncilCouncil | 4,922 | 86% | 83.9% | 67.8% | 85.4% | 88.9% | 1% | – | C2 |
| Derby City CouncilCouncil | 12,354 | 85% | 83.4% | 73.5% | 86.2% | 85.9% | 0.7% | 50% | C1 |
| Framework Housing AssociationHousing association | 1,167 | 85% | 81.9% | 82.2% | 84.7% | 81.5% | 0% | – | – |
| North East Derbyshire District CouncilCouncil | 7,500 | 84.4% | 85.4% | 74% | 84.8% | 97.4% | 5.3% | – | C1 |
| Bromford Flagship LiveWest LimitedHousing association · mostly elsewhere | 995 | 84.1% | 73.4% | 79% | 93% | 70.2% | 0% | 51% | – |
| Muir Group Housing Association LimitedHousing association · mostly elsewhere | 423 | 82.8% | 78.3% | 73.8% | 85.3% | 75.8% | 0.3% | 55.6% | – |
| Trent & Dove Housing LimitedHousing association · mostly elsewhere | 650 | 81.8% | 80.8% | 78.5% | 84.9% | 66.3% | 0% | – | – |
| Together Housing Group LimitedHousing association · mostly elsewhere | 465 | 80.6% | 85% | 73.3% | 84.6% | 89% | 0% | – | C1 |
| Advance Housing and Support LimitedHousing association · mostly elsewhere | 543 | 80.5% | 81% | 72.8% | 83.9% | 93.2% | 0.1% | – | C2 |
| Acis Group LimitedHousing association | 5,211 | 80.4% | 84.7% | 70.9% | 86.6% | 99.9% | 0% | 64.7% | – |
| Hinckley and Bosworth Borough CouncilCouncil | 3,211 | 80.1% | 77.5% | 74.1% | 89.4% | 78% | 0% | – | – |
| Lincolnshire Housing Partnership LimitedHousing association · mostly elsewhere | 5,014 | 79.9% | 81.1% | 72.1% | 82.6% | 47.8% | 0% | – | C2 |
| North Kesteven District CouncilCouncil | 3,923 | 79.9% | 79.4% | 65.8% | 81.7% | 99.2% | 1.7% | – | C2 |
| Ashfield District CouncilCouncil | 6,640 | 79.8% | 77.9% | 70.7% | 80.5% | 89.2% | 2.3% | – | – |
| Greatwell Homes LimitedHousing association | 5,165 | 79.7% | 83.9% | 71.3% | 80.1% | 86.7% | 0% | – | C1 |
| Legal & General Affordable Homes LimitedHousing association · mostly elsewhere | 302 | 79.6% | 75.7% | 65.1% | 85% | 86.1% | 0% | – | C1* |
| Golden Lane Housing LimitedHousing association · mostly elsewhere | 468 | 78.8% | 76.1% | 72.5% | 83.1% | 96.5% | 0% | – | C1 |
| Midland Heart LimitedHousing association · mostly elsewhere | 3,772 | 78.7% | 80.3% | 68.9% | 82.7% | 88.1% | 0% | 45.1% | C1 |
| Nottingham Community Housing Association LimitedHousing association | 10,587 | 78.2% | 80.1% | 74.5% | 86.2% | 72.2% | 0% | 52.4% | C1 |
| High Peak Borough CouncilCouncil | 3,801 | 77.5% | 80.3% | 67.8% | 83.2% | 97.3% | 5.5% | – | C2 |
| Newark and Sherwood District CouncilCouncil | 5,621 | 77.2% | 72.3% | 67.2% | 82.5% | 90.5% | 0.2% | 23.1% | C2 |
| South Yorkshire Housing Association LimitedHousing association · mostly elsewhere | 577 | 77.1% | 78.7% | 70% | 80.8% | 89.9% | 0% | – | C1 |
| Bassetlaw District CouncilCouncil | 6,518 | 76.8% | 81.1% | 67.2% | 83.6% | 99.3% | 0% | – | C2 |
| Progress Housing Group LimitedHousing association · mostly elsewhere | 665 | 76.3% | 80.5% | 63.7% | 80.5% | 84% | 0.1% | – | – |
| Futures Housing Group LimitedHousing association | 10,339 | 75.5% | 80.3% | 65.3% | 83.2% | 92.4% | 0% | 76.2% | – |
| South Holland District CouncilCouncil | 3,838 | 74.4% | 73% | 64.7% | 85.7% | 91.3% | 0.3% | – | C2 |
| Oadby and Wigston Borough CouncilCouncil | 1,178 | 74% | 81.3% | 73% | 80.1% | 74.5% | 6.7% | – | – |
| bpha LimitedHousing association · mostly elsewhere | 1,136 | 71.8% | 69.5% | 56.3% | 76.9% | 66.6% | 0% | 69% | C1 |
| Broxtowe Borough CouncilCouncil | 4,383 | 71% | 74.2% | 52.1% | 72.2% | 81.5% | 0.3% | 58.3% | C3 |
| Tuntum Housing Association LimitedHousing association | 1,550 | 71% | 78.3% | 58.4% | 74.9% | 88.7% | 0.6% | – | C2 |
| Great Places Housing Group LimitedHousing association · mostly elsewhere | 431 | 70.8% | 73.9% | 65.5% | 81.7% | 78.4% | 0.1% | 60.3% | C1 |
| South Derbyshire District CouncilCouncil | 2,914 | 69.8% | 69.9% | 59.7% | 77.4% | 65% | 1.9% | 66.7% | C3 |
| Charnwood Borough CouncilCouncil | 5,418 | 68.7% | 73.7% | 57.7% | 75.2% | 56.5% | 6.2% | 63.2% | C2 |
| City of Lincoln CouncilCouncil | 7,780 | 68.2% | 72.8% | 55.8% | 74.8% | 89.1% | 0.3% | 73.7% | – |
| Home Group LimitedHousing association · mostly elsewhere | 1,147 | 68.2% | 65.6% | 61.9% | 84.8% | 75.3% | 0.1% | 54.2% | – |
| Mansfield District CouncilCouncil | 6,304 | 68% | 72.9% | 59.7% | 75.6% | 79.2% | 11% | – | C2 |
| Metropolitan Housing Trust LimitedHousing association · mostly elsewhere | 10,207 | 67.7% | 68.2% | 55.6% | 74.4% | 83.4% | 2.9% | – | C2 |
| The Guinness Partnership LimitedHousing association · mostly elsewhere | 4,592 | 67.7% | 71.3% | 60.2% | 76.2% | 78.3% | 0.2% | 56.9% | C1 |
| East Midlands Housing Group LimitedHousing association | 18,915 | 67.5% | 63.9% | 56.8% | 75.6% | 77.2% | 0.7% | 62.5% | C1 |
| West Northamptonshire CouncilCouncil | 11,537 | 67.5% | 68.1% | 57.3% | 72.6% | 93% | 19.2% | 88.5% | C3 |
| North Northamptonshire CouncilCouncil | 8,081 | 67% | 72.2% | 56.2% | 74.6% | 59.9% | 14.6% | 88.9% | C2 |
| Ongo Homes LimitedHousing association · mostly elsewhere | 450 | 66.9% | 66.3% | 53% | 71.4% | 69.6% | 0.2% | 45% | – |
| Sage Rented LimitedHousing association · mostly elsewhere | 900 | 66.7% | 65.3% | 60.6% | 80.8% | 67.9% | 0% | 34.5% | – |
| The Riverside Group LimitedHousing association · mostly elsewhere | 4,821 | 66.6% | 70% | 58.6% | 74.5% | 76.1% | 0.5% | 71% | – |
| Chesterfield Borough CouncilCouncil | 8,728 | 65.9% | 70.1% | 44.4% | 71% | 74.7% | 0.5% | 88.9% | C2 |
| Orbit Group LimitedHousing association · mostly elsewhere | 690 | 65.6% | 64.3% | 57.3% | 79.8% | 67.4% | 0.5% | 55.3% | – |
| Paragon Asra Housing LimitedHousing association · mostly elsewhere | 8,005 | 64.8% | 60.2% | 57.1% | 77.5% | 84.1% | 0% | 71.6% | C1 |
| Leicester City CouncilCouncil | 19,407 | 64.5% | 74% | 60% | 78.3% | 73.2% | 0.5% | 76.9% | C3 |
| Places for People Group LimitedHousing association · mostly elsewhere | 10,588 | 64.3% | 63.8% | 61.5% | 70.7% | 47.1% | 0.1% | 69.6% | C1 |
| Accent Group LimitedHousing association · mostly elsewhere | 1,298 | 64.1% | 65% | 54.8% | 71.2% | 81.3% | 0% | 67.1% | – |
| Sanctuary Housing AssociationHousing association · mostly elsewhere | 1,363 | 63.9% | 66.5% | 53.5% | 73.1% | 69.6% | 0.2% | 57.5% | C1 |
| Melton Borough CouncilCouncil | 1,785 | 63.5% | 72.1% | 50.7% | 73.1% | 96.5% | 3.7% | – | C1 |
| Southern HousingHousing association · mostly elsewhere | 742 | 63% | 65.3% | 59.3% | 78% | 72.9% | 0.4% | 68.9% | C2 |
| Amplius LivingHousing association | 19,779 | 61.8% | 66.3% | 53.1% | 72% | 67.4% | 1.4% | 57.7% | C2 |
| Stonewater LimitedHousing association · mostly elsewhere | 1,883 | 61.8% | 63.2% | 54.4% | 75.2% | 74.6% | 0.1% | 59.2% | C2 |
| South Kesteven District CouncilCouncil | 5,898 | 61.1% | 66.2% | 49.5% | 69.1% | 68% | 2.5% | – | C2 |
| Trident Housing Association LimitedHousing association · mostly elsewhere | 379 | 59.9% | 66.7% | 50.1% | 70.6% | 97.7% | 0.1% | 50% | C2 |
| Nottingham City CouncilCouncil | 24,323 | 59.5% | 63.8% | 52.8% | 75.3% | 83.3% | 0.3% | 60% | C2 |
| North West Leicestershire District CouncilCouncil | 4,080 | 55% | 56.3% | 49.2% | 63.6% | 65.1% | 13.9% | 64.3% | C2 |
Green is better than the median English landlord, amber is worse. "Mostly elsewhere" means most of the landlord's homes are in another region. Ombudsman findings against: the share of the Housing Ombudsman's findings about the landlord that found maladministration, shown when there were 5 or more cases. Regulator grade: the consumer standards grade, from C1 (best) to C4, for landlords inspected so far.
Who Owns The Homes In Each Council Area
The biggest social landlords in each council area by homes owned there, with their overall tenant satisfaction where it's published, and how many households are on the council's waiting list.
Council area names link to our guide for that area. "Council homes swapped" only counts homes the council owns; housing association tenants swap too.
How Do Landlords In The East Midlands Compare With The Rest Of England?
For the 32 landlords with most of their homes in the East Midlands, the typical (median) overall satisfaction is 72.5%, against 72.4% for all landlords in England: about the same.
Can I Swap My Home With A Tenant In The East Midlands?
Yes. A mutual exchange lets council and housing association tenants swap homes anywhere in the UK, with both landlords' permission. When you swap, you become the other tenant's landlord's tenant, so it's worth checking that landlord's record on this page first.
Landlords In Other Regions
Or see every region side by side.
East Midlands Eastern London North East North West South East South West West Midlands Yorkshire & Humber Scotland
To see where any one landlord stands on every measure, use Compare Your Landlord.
For the whole sector, read our tenant satisfaction report. To look up any landlord, including Welsh ones, use the landlord directory. See also council housing waiting lists and our place guides for the East Midlands.