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Anchor Hanover Group

86.1% of Anchor Hanover Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Anchor Hanover Group tenants can swap homes with other social housing tenants through a mutual exchange, with Anchor Hanover Group's permission.

37,782 homes across 245 council areas, mostly in Bradford, Leeds and Birmingham. Registered social landlord no. LH4095. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Anchor Hanover Group owns about 37,782 social homes across 245 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 245 council areas (235 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£88£135
1 bed£102£138
2 bed£118£165
3 bed£131£187
4 bed£146£223

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Feb 2025
G3 Governance does not meet the governance standard · Jun 2025
V1 Financial viability financially strong · Dec 2024

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Anchor Hanover Group tenants

No Anchor Hanover Group tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,851 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 17th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 86.1% better than the sector median of 71.8%
Satisfied with repairs 86.2% better than the sector median of 73.6%
Satisfied with time taken for repairs 81.1% better than the sector median of 69.5%
Home is well maintained 87.2% better than the sector median of 71.9%
Home is safe 91.2% better than the sector median of 77.6%
Landlord listens and acts 74.9% better than the sector median of 61.6%
Kept informed 88.8% better than the sector median of 72.0%
Treated fairly and with respect 89% better than the sector median of 77.9%
Satisfied with complaints handling 41.6% better than the sector median of 35.5%
Communal areas clean and well maintained 90.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 82.5% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 76.4% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: anchor.org.uk/existing-residents/our-performance.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.4% Gas safety checks completed about the sector median (100.0%)
99.9% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
99.9% Legionella risk assessments completed about the sector median (100.0%)
99.6% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
78.5% Non-emergency repairs done on time worse than the sector median of 82.5%
62.4% Emergency repairs done on time worse than the sector median of 94.9%
46 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
85.7% Stage 1 complaints answered on time worse than the sector median of 89.9
4.4 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
81.5% Stage 2 complaints answered on time worse than the sector median of 88.9
25.6 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Anchor Hanover Group had 19 complaint determinations. 55% of findings went against the landlord (sector average 60%).

55%maladministration rate
better than the sector average of 60%
49orders made
1complaint handling failure orders
£5,490compensation ordered

The Housing Ombudsman has published 30 decisions about Anchor Hanover Group in its searchable archive (showing the most recent 30).

1severe maladministration
3maladministration
10partial maladministration
9no maladministration
  • Housing Association (202530774) Maladministration Mar 2026

    The landlord failed to investigate the complaint appropriately. It therefore did not address the resident\u2019s concerns in its complaint responses focusing, instead, on the ballot process.

  • Financial (202328326) Partial Maladministration Dec 2025

    Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident is a variable service charge payer. In November 2

  • Housing Association (202308054) Partial Maladministration Jun 2025

    The complaint is about:

  • Estate Management (202303691) Partial Maladministration Aug 2024

    The complaint is about: The landlord\u2019s administration of the service charge account, including the bank account arrangements. The landlord\u2019s handling of the programme for replacing residents\u2019 front doors. The landlord\u2019s

  • Managing Relations (202215085) Partial Maladministration Jan 2024

    The complaint is about the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about how a member of staff responded to a medical emergency; reports of residents\u2019 dogs in communal areas witho

  • Housing Association (202118379) Severe Maladministration Jul 2023

    The complaint is about: The landlord\u2019s handling of reports of damp and mould at the property. The landlord\u2019s complaint management.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Anchor Hanover Group". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Anchor Hanover Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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