MutualHomeExchange.co.uk
Get started

The Riverside Group Limited

66.6% of Riverside Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Riverside Group tenants can swap homes with other social housing tenants through a mutual exchange, with Riverside Group's permission.

64,313 homes across 149 council areas, mostly in Liverpool, Cumberland and Tower Hamlets. Registered social landlord no. L4552. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

List your home

Size, areas and typical rents

The Riverside Group Limited owns about 64,313 social homes across 149 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 149 council areas (139 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£92£163
1 bed£103£140
2 bed£117£162
3 bed£129£177
4 bed£142£203

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Dec 2025
V2 Financial viability financially viable but with risks to manage · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from The Riverside Group Limited tenants

No The Riverside Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Riverside Group? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 4,513 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 238th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 66.6% worse than the sector median of 71.8%
Satisfied with repairs 70% worse than the sector median of 73.6%
Satisfied with time taken for repairs 67.5% worse than the sector median of 69.5%
Home is well maintained 66.8% worse than the sector median of 71.9%
Home is safe 74.5% worse than the sector median of 77.6%
Landlord listens and acts 58.6% worse than the sector median of 61.6%
Kept informed 67.3% worse than the sector median of 72.0%
Treated fairly and with respect 73.1% worse than the sector median of 77.9%
Satisfied with complaints handling 33.8% worse than the sector median of 35.5%
Communal areas clean and well maintained 62.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 57.7% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 55.1% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.7% Gas safety checks completed about the sector median (100.0%)
99.7% Fire risk assessments completed about the sector median (100.0%)
98.5% Asbestos surveys completed worse than the sector median of 100.0%
99.5% Legionella risk assessments completed about the sector median (100.0%)
98.6% Lift safety checks completed worse than the sector median of 100.0%
0.5% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
76.1% Non-emergency repairs done on time worse than the sector median of 82.5%
86.1% Emergency repairs done on time worse than the sector median of 94.9%
88.6 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
65.4% Stage 1 complaints answered on time worse than the sector median of 89.9
17.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
51.5% Stage 2 complaints answered on time worse than the sector median of 88.9
48.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, The Riverside Group Limited had 170 complaint determinations. 71% of findings went against the landlord (sector average 60%).

71%maladministration rate
worse than the sector average of 60%
538orders made
1complaint handling failure orders
£100,685compensation ordered

The Housing Ombudsman has published 4 decisions about The Riverside Group Limited in its searchable archive.

3partial maladministration
  • Financial (202307291) Partial Maladministration Jul 2024

    The complaint is about the landlord\u2019s handling of: The repair and replacement of the resident\u2019s boiler and gas fire. The resident\u2019s reports of mould and damp. The resident\u2019s complaints about the conduct of their staff

  • Health and Safety (inc. building safety) (202206656) Partial Maladministration Jan 2024

    The resident\u2019s complaint is about: The conduct of a housing officer. The landlord\u2019s response to reports of asbestos at the property. The landlord\u2019s response to reports of pests within the property. The landlord\u2019s handlin

  • ASB/Abuse/Nuisance (202216395) Partial Maladministration Jan 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of fly tipping in the bin store. Concerns relating to the caretaker\u2019s performance. Reports of repairs required to the external communal doors of the b

  • Managing Relations (202115265) May 2023

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of damp and mould in the property. The landlord\u2019s handling of a leak in the bathroom. The landlord\u2019s complaint handling. The resident\u2019s reque

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "The Riverside Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Riverside Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Latest From @HomeExchangeGB

MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in York. Looking to move to Reigate.

#York #Reigate #RavenHousingTrust

View on X View Home
MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in Lincoln. Looking to move to Grimsby.

#Lincoln #Grimsby #LincolnshireHousingPartnership

View on X View Home
MutualHomeExchange.co.uk Active this month

Still looking to swap: 2-bed house in Bury. Looking to move to Shetland, Orkney and more.

#Bury #Shetland #CouncilHouseSwap

View on X View Home

Follow @HomeExchangeGB for new homes

Page last updated:

Sources

Our editorial standards · Review policy · Report a mistake