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Housing 21

89.8% of Housing 21 tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Housing 21 tenants can swap homes with other social housing tenants through a mutual exchange, with Housing 21's permission.

21,944 homes across 211 council areas, mostly in Sunderland, Birmingham and North Yorkshire. Registered social landlord no. L0055. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

Housing 21 owns about 21,944 social homes across 211 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 211 council areas (201 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£87£134
1 bed£101£134
2 bed£117£161
3 bed£131£183
4 bed£146£218

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · May 2026
G1 Governance well governed · Dec 2025
V1 Financial viability financially strong · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Housing 21 tenants

3bed 4 £950 a week

3bed

Hammersmith & Fulham
3 bed House 2 bath Adapted Private garden Off-road parking

Wants: W11 or Notting Hill Kensington and Chelsea · 3 bed · open to offers

View home

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Housing 21? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 11,529 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 6th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 89.8% better than the sector median of 71.8%
Satisfied with repairs 90.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 87.2% better than the sector median of 69.5%
Home is well maintained 90.3% better than the sector median of 71.9%
Home is safe 91.3% better than the sector median of 77.6%
Landlord listens and acts 79% better than the sector median of 61.6%
Kept informed 87.5% better than the sector median of 72.0%
Treated fairly and with respect 90% better than the sector median of 77.9%
Satisfied with complaints handling 60.3% better than the sector median of 35.5%
Communal areas clean and well maintained 92.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 74.6% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 75.8% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: housing21.org.uk/residents/our-performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
99.4% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
97.3% Non-emergency repairs done on time better than the sector median of 82.5%
93.8% Emergency repairs done on time worse than the sector median of 94.9%
12.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
93.9% Stage 1 complaints answered on time better than the sector median of 89.9
2.2 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
88.6% Stage 2 complaints answered on time about the sector median (88.9%)
8.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Housing 21 had 4 complaint determinations. 10% of findings went against the landlord (sector average 60%).

10%maladministration rate
better than the sector average of 60%
1orders made
£250compensation ordered

No published Housing Ombudsman decisions were found for Housing 21 when we checked on 10 Oct 2026. You can search the decisions archive for "Housing 21" yourself.

Swapping with a tenant of Housing 21?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

On X: Housing 21 Homes

MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in Hammersmith & Fulham. Looking to move to W11 or Notting Hill Kensington and Chelsea.

#HammersmithFulham #W11 #CouncilHouseSwap

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