Social Landlords In The West Midlands
Housing associations and councils with homes in the West Midlands, rated by their own tenants.
What Is The Best Housing Association In The West Midlands?
Going by what their own tenants say, the highest-rated housing association with 1,000 or more homes in the West Midlands is Sustain (UK) Ltd, where 97.5% of tenants are satisfied with the overall service (2024/25 Tenant Satisfaction Measures). The highest-rated council landlord here is Shropshire Council at 84.5%.
Thinking of swapping into the West Midlands? With a mutual exchange you take on the other tenant's landlord, so it pays to know who the landlords are and how their own tenants rate them. This page lists every housing association and council with 250 or more homes in the West Midlands that publishes tenant survey results, using the same official figures as our landlord league table.
Scores are for each landlord as a whole, not just its homes here. Landlords with fewer than 1,000 homes don't have to publish tenant survey results, so they aren't rated, but they still appear in the council area list below.
Highest Rated
Overall tenant satisfaction.
- 1Sustain (UK) LtdHousing association · 1,684 homes here97.5%
- 2Housing 21Older people's housing · 3,842 homes here89.8%
- 3Inclusion Housing Community Interest CompanyHousing association · 898 homes here88.7%
- 4Sage Homes RP LimitedHousing association · 774 homes here86.2%
- 5Anchor Hanover GroupOlder people's housing · 2,648 homes here86.1%
Best For Repairs
Tenants satisfied with repairs.
- 1Sustain (UK) LtdHousing association · 1,684 homes here96.9%
- 2Housing 21Older people's housing · 3,842 homes here90.1%
- 3North Warwickshire Borough CouncilCouncil · 2,583 homes here88.7%
- 4Anchor Hanover GroupOlder people's housing · 2,648 homes here86.2%
- 5Shropshire CouncilCouncil · 4,070 homes here84.7%
Best At Listening
Tenants who say their landlord listens and acts.
- 1Sustain (UK) LtdHousing association · 1,684 homes here95.3%
- 2Inclusion Housing Community Interest CompanyHousing association · 898 homes here86.6%
- 3Housing 21Older people's housing · 3,842 homes here79%
- 4Bromford Flagship LiveWest LimitedHousing association · 20,538 homes here79%
- 5Sage Homes RP LimitedHousing association · 774 homes here78.6%
Lowest Rated
Overall tenant satisfaction, lowest first.
- 1London & Quadrant Housing TrustHousing association · 579 homes here53.5%
- 2Redditch Borough CouncilCouncil · 5,531 homes here56.7%
- 3Warwick District CouncilCouncil · 5,713 homes here58.2%
- 4GreenSquareAccord LimitedHousing association · 12,168 homes here58.2%
- 5Birmingham City CouncilCouncil · 58,652 homes here58.5%
Every Rated Landlord In The West Midlands
Click a column heading to sort. Names open the landlord's full profile.
| Landlord | Homes here | Overall satisfaction | Repairs satisfaction | Listens and acts | Home is safe | Repairs on time | Homes failing Decent Homes | Ombudsman findings against | Regulator grade |
|---|---|---|---|---|---|---|---|---|---|
| Sustain (UK) LtdHousing association | 1,684 | 97.5% | 96.9% | 95.3% | 98.1% | 100% | 0% | – | – |
| Housing 21Older people's housing | 3,842 | 89.8% | 90.1% | 79% | 91.3% | 97.3% | 0% | – | C1 |
| Inclusion Housing Community Interest CompanyHousing association · mostly elsewhere | 898 | 88.7% | 71.4% | 86.6% | 90.3% | 87.4% | 0% | – | – |
| Sage Homes RP LimitedHousing association · mostly elsewhere | 774 | 86.2% | 82.5% | 78.6% | 92.5% | 75.7% | 0% | – | – |
| Anchor Hanover GroupOlder people's housing · mostly elsewhere | 2,648 | 86.1% | 86.2% | 74.9% | 91.2% | 78.5% | 0% | 55% | C3 |
| Black Country Housing Group LimitedHousing association | 2,172 | 85.7% | 84.2% | 72.2% | 84.8% | 92.1% | 0% | – | – |
| Shropshire CouncilCouncil | 4,070 | 84.5% | 84.7% | 74.4% | 89% | 85.6% | 0.3% | – | – |
| Bromford Flagship LiveWest LimitedHousing association | 20,538 | 84.1% | 73.4% | 79% | 93% | 70.2% | 0% | 51% | – |
| The Pioneer Housing and Community Group LimitedHousing association | 2,456 | 83.9% | 77.1% | 74% | 88.2% | 93.6% | 0.2% | – | – |
| North Warwickshire Borough CouncilCouncil | 2,583 | 81.8% | 88.7% | 70.9% | 84.3% | 80.3% | 1.7% | – | – |
| Trent & Dove Housing LimitedHousing association | 6,069 | 81.8% | 80.8% | 78.5% | 84.9% | 66.3% | 0% | – | – |
| Empowering People Inspiring Communities LimitedHousing association | 1,375 | 80.8% | 81.9% | 69.8% | 81.1% | 94.8% | 0.1% | – | C1 |
| Watmos Community HomesHousing association | 1,688 | 80.4% | 79.3% | 72.4% | 83.3% | 87.5% | 0.2% | 77.8% | C1 |
| The Housing Plus Group LimitedHousing association | 19,122 | 80.2% | 82.2% | 69.6% | 85.1% | 80.5% | 0.1% | 41.7% | – |
| Legal & General Affordable Homes LimitedHousing association · mostly elsewhere | 513 | 79.6% | 75.7% | 65.1% | 85% | 86.1% | 0% | – | C1* |
| Midland Heart LimitedHousing association | 26,600 | 78.7% | 80.3% | 68.9% | 82.7% | 88.1% | 0% | 45.1% | C1 |
| Aspire Housing LimitedHousing association | 8,377 | 78% | 80.3% | 68.3% | 80.6% | 59.4% | 0.3% | 20% | C1 |
| Nehemiah United Churches Housing Association LimitedHousing association | 1,234 | 77.7% | 79.1% | 72.1% | 82.3% | 93.5% | 0% | – | C2 |
| Nuneaton And Bedworth Borough CouncilCouncil | 5,625 | 77.6% | 83.6% | 67.2% | 80% | 41.9% | 2.9% | – | C3 |
| Solihull Metropolitan Borough CouncilCouncil | 9,828 | 77.2% | 77.9% | 67.2% | 80.1% | 81.6% | 1.8% | – | – |
| Walsall Housing Group LimitedHousing association | 22,114 | 77.2% | 79.6% | 63.5% | 82.4% | 81.9% | 0.1% | 44.4% | C1 |
| Connexus Homes LimitedHousing association | 10,899 | 76.8% | 80.6% | 67.1% | 84.6% | 87.6% | 0.5% | 46.4% | C3 |
| Bournville Village TrustHousing association | 3,465 | 76.7% | 77.2% | 60.8% | 77.5% | 63.6% | 0% | – | C1 |
| Rugby Borough CouncilCouncil | 3,411 | 76.3% | 83.7% | 66.2% | 83.8% | 61% | 1.6% | – | C3 |
| The Community Housing Group LimitedHousing association | 6,004 | 76.1% | 79.1% | 67.1% | 81.3% | 78.2% | 0% | 58.6% | C2 |
| Bromsgrove District Housing Trust LimitedHousing association | 4,098 | 75.4% | 80.6% | 63.1% | 77.2% | 84.5% | 0% | – | – |
| Your Housing Group LimitedHousing association · mostly elsewhere | 3,219 | 75% | 67.6% | 70.3% | 81.1% | 38.1% | 0% | 50.5% | C2 |
| Dudley Metropolitan Borough CouncilCouncil | 20,731 | 69.5% | 76.1% | 56.9% | 75.8% | 96.8% | 3.8% | 54.5% | – |
| Legal & General Affordable Homes (AR) LLPHousing association | 372 | 68.5% | 60.3% | 51.5% | 76.4% | 87.1% | 0% | – | C1* |
| Sandwell Metropolitan Borough CouncilCouncil | 27,717 | 67% | 73.3% | 58.7% | 75% | 75.7% | 1.1% | 68.8% | C3 |
| Sage Rented LimitedHousing association · mostly elsewhere | 635 | 66.7% | 65.3% | 60.6% | 80.8% | 67.9% | 0% | 34.5% | – |
| The Riverside Group LimitedHousing association · mostly elsewhere | 740 | 66.6% | 70% | 58.6% | 74.5% | 76.1% | 0.5% | 71% | – |
| City of Wolverhampton CouncilCouncil | 21,302 | 66.4% | 72.4% | 53.3% | 71.8% | 95.4% | 4.8% | 42.1% | C2 |
| Honeycomb Group LimitedHousing association | 2,971 | 66% | 63.9% | 58% | 77.8% | 78.3% | 3.2% | – | C2 |
| Rooftop Housing Group LimitedHousing association | 5,253 | 65.9% | 63.8% | 54.6% | 72.2% | 63.2% | 1.6% | – | C2 |
| Citizen Housing Group LimitedHousing association | 29,838 | 65.6% | 71.2% | 56.5% | 70.8% | 81.7% | 0.1% | 49.7% | C1 |
| Orbit Group LimitedHousing association · mostly elsewhere | 1,364 | 65.6% | 64.3% | 57.3% | 79.8% | 67.4% | 0.5% | 55.3% | – |
| Paragon Asra Housing LimitedHousing association · mostly elsewhere | 288 | 64.8% | 60.2% | 57.1% | 77.5% | 84.1% | 0% | 71.6% | C1 |
| Places for People Group LimitedHousing association · mostly elsewhere | 317 | 64.3% | 63.8% | 61.5% | 70.7% | 47.1% | 0.1% | 69.6% | C1 |
| Sanctuary Housing AssociationHousing association · mostly elsewhere | 8,881 | 63.9% | 66.5% | 53.5% | 73.1% | 69.6% | 0.2% | 57.5% | C1 |
| Clarion Housing Group LimitedHousing association · mostly elsewhere | 5,201 | 63.7% | 63.7% | 57.1% | 69.8% | 76.3% | 0.6% | – | C2 |
| Southern HousingHousing association · mostly elsewhere | 1,706 | 63% | 65.3% | 59.3% | 78% | 72.9% | 0.4% | 68.9% | C2 |
| Amplius LivingHousing association · mostly elsewhere | 2,755 | 61.8% | 66.3% | 53.1% | 72% | 67.4% | 1.4% | 57.7% | C2 |
| Stonewater LimitedHousing association · mostly elsewhere | 8,767 | 61.8% | 63.2% | 54.4% | 75.2% | 74.6% | 0.1% | 59.2% | C2 |
| Tamworth Borough CouncilCouncil | 4,286 | 60.2% | 65.9% | 49.1% | 67.5% | 80.9% | 6.4% | – | – |
| Trident Housing Association LimitedHousing association | 2,652 | 59.9% | 66.7% | 50.1% | 70.6% | 97.7% | 0.1% | 50% | C2 |
| Birmingham City CouncilCouncil | 58,652 | 58.5% | 63.9% | 49.9% | 64.1% | 82.6% | 71.8% | 76.4% | – |
| GreenSquareAccord LimitedHousing association | 12,168 | 58.2% | 56.9% | 49.8% | 65.4% | 76.6% | 0% | 44.6% | C2 |
| Warwick District CouncilCouncil | 5,713 | 58.2% | 62.3% | 50.3% | 70% | 80.5% | 5.5% | – | C3 |
| Redditch Borough CouncilCouncil | 5,531 | 56.7% | 66.7% | 44.4% | 61.7% | 65.7% | 4.2% | – | C3 |
| London & Quadrant Housing TrustHousing association · mostly elsewhere | 579 | 53.5% | 62.7% | 46.7% | 65.2% | 71.1% | 1.6% | 66.5% | C2 |
Green is better than the median English landlord, amber is worse. "Mostly elsewhere" means most of the landlord's homes are in another region. Ombudsman findings against: the share of the Housing Ombudsman's findings about the landlord that found maladministration, shown when there were 5 or more cases. Regulator grade: the consumer standards grade, from C1 (best) to C4, for landlords inspected so far.
Who Owns The Homes In Each Council Area
The biggest social landlords in each council area by homes owned there, with their overall tenant satisfaction where it's published, and how many households are on the council's waiting list.
Council area names link to our guide for that area. "Council homes swapped" only counts homes the council owns; housing association tenants swap too.
How Do Landlords In The West Midlands Compare With The Rest Of England?
For the 35 landlords with most of their homes in the West Midlands, the typical (median) overall satisfaction is 76.8%, against 72.4% for all landlords in England: 4.5 points higher.
Can I Swap My Home With A Tenant In The West Midlands?
Yes. A mutual exchange lets council and housing association tenants swap homes anywhere in the UK, with both landlords' permission. When you swap, you become the other tenant's landlord's tenant, so it's worth checking that landlord's record on this page first.
Landlords In Other Regions
Or see every region side by side.
East Midlands Eastern London North East North West South East South West West Midlands Yorkshire & Humber Scotland
To see where any one landlord stands on every measure, use Compare Your Landlord.
For the whole sector, read our tenant satisfaction report. To look up any landlord, including Welsh ones, use the landlord directory. See also council housing waiting lists and our place guides for the West Midlands.