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Abri Group Limited

74.5% of Abri Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Abri Group tenants can swap homes with other social housing tenants through a mutual exchange, with Abri Group's permission.

38,097 homes across 49 council areas, mostly in Somerset, Bracknell Forest and East Hampshire. Registered social landlord no. L4172. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap Landlord website

Size, areas and typical rents

Abri Group Limited owns about 38,097 social homes across 49 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 49 council areas (39 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£100£146
1 bed£118£169
2 bed£137£207
3 bed£154£237
4 bed£172£282

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Oct 2026
G1 Governance well governed · Oct 2026
V1 Financial viability financially strong · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Abri Group Limited tenants

2-bed house in Yeovil 8 £130 a week

2-bed house in Yeovil

Yeovil, Somerset
2 bed House Private garden Off-road parking Pets OK

Wants: Glastonbury or Sidmouth +7 · 2-4 bed · wants bigger

Tenant active this month View home

Tenant Ratings On Mutual Home Exchange

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Rent from Abri Group? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,433 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 147th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 74.5% better than the sector median of 71.8%
Satisfied with repairs 76.2% better than the sector median of 73.6%
Satisfied with time taken for repairs 69.9% about the sector median (69.5%)
Home is well maintained 74.6% better than the sector median of 71.9%
Home is safe 81.6% better than the sector median of 77.6%
Landlord listens and acts 65.2% better than the sector median of 61.6%
Kept informed 75% better than the sector median of 72.0%
Treated fairly and with respect 79.6% better than the sector median of 77.9%
Satisfied with complaints handling 41.3% better than the sector median of 35.5%
Communal areas clean and well maintained 66.6% about the sector median (66.7%)
Positive contribution to the neighbourhood 65.3% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 58.8% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: abri.co.uk/customer-support/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
99.3% Fire risk assessments completed about the sector median (100.0%)
90% Asbestos surveys completed worse than the sector median of 100.0%
97.5% Legionella risk assessments completed worse than the sector median of 100.0%
96.7% Lift safety checks completed worse than the sector median of 100.0%
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
94.7% Non-emergency repairs done on time better than the sector median of 82.5%
98.7% Emergency repairs done on time better than the sector median of 94.9%
69.9 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
79.4% Stage 1 complaints answered on time worse than the sector median of 89.9
20.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
75% Stage 2 complaints answered on time worse than the sector median of 88.9
55.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 64 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Abri Group Limited had 60 complaint determinations. 48% of findings went against the landlord (sector average 60%).

48%maladministration rate
better than the sector average of 60%
133orders made
£29,116compensation ordered

The Housing Ombudsman has published 30 decisions about Abri Group Limited in its searchable archive (showing the most recent 30).

13maladministration
12partial maladministration
3no maladministration
  • Housing Association (202408680) Maladministration Apr 2026

      Decision Case ID 202408680 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident\u2019s property is a mid-terrace house, built in 201

  • Housing Association (202211391) Partial Maladministration Mar 2026

      Decision Case ID 202211391 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026   Background The resident contacted the landlord in March 2022. He said he d

  • Housing Association (202449534) Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.

  • Housing Association (202327210) Maladministration May 2025

    The resident\u2019s complaint is about the landlord\u2019s handling of drain blockages in the property. The Ombudsman has also considered the landlord\u2019s complaints handling.

  • Managing Relations (202309963) Maladministration Jul 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould. The Ombudsman has also considered the landlord\u2019s complaint handling.

  • Old Complaints Handling categories (202230717) Maladministration Jul 2024

    The complaint is about the landlord\u2019s response to the resident\u2019s reports about a leak, and subsequent low water pressure in her bathroom. We have also considered the landlord\u2019s handling of the associated complaint.

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Abri Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Abri Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing. Abri Group's website has their application form and rules.

Can I swap? How a swap works Complaints and support

On X: Abri Group Homes

MutualHomeExchange.co.uk Active this month

Home to swap (listed 20 Oct): 2-bed house in Yeovil. Looking to move to Glastonbury, Sidmouth and more.

#Yeovil #Glastonbury #CouncilHouseSwap

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