LiveWest Homes Limited
85.9% of LiveWest Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. LiveWest Homes tenants can swap homes with other social housing tenants through a mutual exchange, with LiveWest Homes' permission.
39,006 homes across 29 council areas, mostly in Cornwall, Somerset and South Hams. Registered social landlord no. 4873. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
LiveWest Homes Limited owns about 39,006 social homes across 29 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Cornwall9,916 Truro · Bodmin · Bude · Callington · Camborne · Falmouth · Hayle · Helston · Launceston · Liskeard · Newquay · Penzance · Redruth · Saltash · St Austell · St Ives · Torpoint · Wadebridge · Mevagissey
- Somerset5,385 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
- South Hams3,767 Ivybridge · Kingsbridge · Totnes
- Plymouth2,868 Plymouth
- Bristol, City of2,497 Bristol
- South Gloucestershire2,241 Bradley Stoke · Chipping Sodbury · Filton · Thornbury · Yate · Kingswood
- East Devon2,045 Exmouth · Honiton · Sidmouth
- West Devon1,851 Okehampton · Tavistock
- North Somerset1,762 Clevedon · Nailsea · Portishead · Weston-super-Mare
- Exeter1,205 Exeter
All 29 council areas (19 more)
- North Devon1,117 Barnstaple · Ilfracombe
- Torridge981 Bideford
- Teignbridge944 Buckfastleigh · Dawlish · Newton Abbot · Teignmouth
- Bath and North East Somerset908 Bath · Keynsham · Midsomer Norton · Radstock
- Mid Devon535 Crediton · Tiverton
- Torbay501 Brixham · Paignton · Torquay
- Stroud101 Stroud · Dursley · Stonehouse
- Dorset78 Blandford Forum · Bridport · Dorchester · Ferndown · Gillingham · Shaftesbury · Sherborne · Swanage · Weymouth · Wimborne Minster
- Wiltshire77 Salisbury · Amesbury · Bradford-on-Avon · Calne · Chippenham · Corsham · Devizes · Marlborough · Melksham · Trowbridge · Warminster · Westbury
- Gloucester63 Gloucester
- Tewkesbury62 Tewkesbury
- Cheltenham48 Cheltenham
- Isles of Scilly26
- Forest of Dean14 Cinderford · Lydney
- Swindon10 Swindon
- Test Valley1 Andover · Romsey
- Tonbridge and Malling1 Tonbridge · Snodland · Larkfield
- South Holland1 Spalding
- South Kesteven1 Grantham · Stamford
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | £108 |
| 1 bed | £96 | £128 |
| 2 bed | £112 | £158 |
| 3 bed | £125 | £185 |
| 4 bed | £144 | £225 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). LiveWest Homes Limited is covered by the judgement on Bromford Flagship LiveWest Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from LiveWest Homes Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,114 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 19th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: livewest.co.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
The Housing Ombudsman has published 30 decisions about LiveWest Homes Limited in its searchable archive (showing the most recent 30).
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ASB/Abuse/Nuisance (202507494)
Partial Maladministration Dec 2025
Decision Case ID 202507494 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident has an assured tenancy with the landlord. She l
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ASB/Abuse/Nuisance (202342113)
Partial Maladministration Nov 2025
Decision Case ID 202342113 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property built in 2021 by developers
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Housing Association (202317217)
Reasonable Redress Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports concerning its member of staff\u2019s conduct.
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Moving/Buying/Selling Home (202227876)
Maladministration Jun 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s request for a management transfer.
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Occupancy Rights (202229671)
Reasonable Redress Apr 2024
The complaint is about how the landlord handled the resident\u2019s request for its support with a neighbour dispute about access to her property.
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Housing Association (202231260)
No Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of defects in a new build property and specifically: issues with the resident\u2019s bathroom taps, bath, gas hob and radiators. issues with the resident\u2019s gate, front door, and kitch
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "LiveWest Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of LiveWest Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.