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Notting Hill Genesis

53.8% of Notting Hill Genesis tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Notting Hill Genesis tenants can swap homes with other social housing tenants through a mutual exchange, with Notting Hill Genesis' permission.

43,061 homes across 51 council areas, mostly in Hammersmith and Fulham, Brent and Kensington and Chelsea. Registered social landlord no. 4880. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Notting Hill Genesis owns about 43,061 social homes across 51 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 51 council areas (41 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£118£195
1 bed£138£228
2 bed£156£262
3 bed£173£274
4 bed£189£297

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Nov 2024
G3 Governance does not meet the governance standard · Nov 2024
V2 Financial viability financially viable but with risks to manage · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Notting Hill Genesis tenants

No Notting Hill Genesis tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,614 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 331st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 53.8% worse than the sector median of 71.8%
Satisfied with repairs 57.5% worse than the sector median of 73.6%
Satisfied with time taken for repairs 55.3% worse than the sector median of 69.5%
Home is well maintained 58.6% worse than the sector median of 71.9%
Home is safe 65.5% worse than the sector median of 77.6%
Landlord listens and acts 49.1% worse than the sector median of 61.6%
Kept informed 63.6% worse than the sector median of 72.0%
Treated fairly and with respect 64.4% worse than the sector median of 77.9%
Satisfied with complaints handling 27.8% worse than the sector median of 35.5%
Communal areas clean and well maintained 56.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.5% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: nhg.org.uk/your-community/how-we-are-performing/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.7% Gas safety checks completed about the sector median (100.0%)
98.7% Fire risk assessments completed worse than the sector median of 100.0%
99.3% Asbestos surveys completed about the sector median (100.0%)
97.8% Legionella risk assessments completed worse than the sector median of 100.0%
97.9% Lift safety checks completed worse than the sector median of 100.0%
0.4% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
73.2% Non-emergency repairs done on time worse than the sector median of 82.5%
87.6% Emergency repairs done on time worse than the sector median of 94.9%
108.3 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
59.4% Stage 1 complaints answered on time worse than the sector median of 89.9
21.2 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
70.5% Stage 2 complaints answered on time worse than the sector median of 88.9
18.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Notting Hill Genesis had 261 complaint determinations. 55% of findings went against the landlord (sector average 60%).

55%maladministration rate
better than the sector average of 60%
768orders made
£227,348compensation ordered

The Housing Ombudsman has published 30 decisions about Notting Hill Genesis in its searchable archive (showing the most recent 30).

8maladministration
5partial maladministration
7no maladministration
  • Housing Association (202321386) Maladministration Apr 2026

    Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident was the landlord\u2019s tenant in a block (the block)

  • ASB/Abuse/Nuisance (202410238) Maladministration Nov 2025

    Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The property is a 2 bedroom flat. The resident was p

  • Housing Association (202234288) Maladministration Jul 2025

    The complaint is about the landlord\u2019s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord\u2019s complaint handling.

  • Managing Relations (202315817) Maladministration Jul 2024

    The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial works required, and response to queries. the landlord\u2019s complaint handling including its offer of compens

  • Information and data management (202221594) Partial Maladministration Nov 2023

    The complaint is about:\u00a0 The landlord\u2019s handling of, and response to, the resident\u2019s reports of an infestation of cockroaches. The landlord\u2019s response to the resident\u2019s request that it repair a shower hose. The land

  • ASB/Abuse/Nuisance (202104209) Partial Maladministration Jul 2023

    The complaint is about the landlord\u2019s management and handling of:\u00a0 reports of antisocial behaviour and allegations of subletting made against the resident. reports of harassment and a neighbour dispute. concerns that the resident\

Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Notting Hill Genesis". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Notting Hill Genesis?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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