Onward Homes Limited
Onward Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Onward Homes' permission.
30,353 homes across 32 council areas, mostly in Liverpool, Hyndburn and Halton. Registered social landlord no. LH0250. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Onward Homes Limited owns about 30,353 social homes across 32 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Liverpool6,535 Liverpool
- Hyndburn3,378 Accrington · Church · Clayton-le-Moors · Great Harwood
- Halton2,493 Runcorn · Widnes
- Bolton2,050 Bolton · Farnworth · Horwich · Kearsley · Little Lever · Westhoughton
- Tameside2,004 Ashton-under-Lyne · Denton · Droylsden · Dukinfield · Hyde · Mossley · Stalybridge
- Wirral1,668 Bebington · Birkenhead · Heswall · Hoylake · Wallasey
- Ribble Valley1,350 Clitheroe
- Bury1,281 Bury · Radcliffe · Ramsbottom · Whitefield · Prestwich
- Cheshire East1,158 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
- Oldham1,144 Oldham · Chadderton · Failsworth · Lees · Royton · Shaw
All 32 council areas (22 more)
- Salford953 Salford · Eccles · Irlam · Swinton · Walkden
- Preston946 Preston
- Rochdale873 Rochdale · Heywood · Littleborough · Middleton · Milnrow
- Stockport847 Stockport · Bramhall · Cheadle · Cheadle Hulme · Gatley · Hazel Grove · Marple
- Knowsley679 Knowsley · Kirkby · Prescot · Halewood · Huyton
- Manchester535 Manchester · Withington
- Sefton411 Bootle · Crosby · Formby · Maghull · Southport
- Trafford407 Altrincham · Partington · Sale · Stretford · Urmston
- South Ribble382 Leyland
- Blackburn with Darwen293 Blackburn · Darwen
- Chorley216 Chorley · Adlington
- St. Helens205 St Helens · Billinge · Newton-le-Willows
- Cheshire West and Chester176 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
- West Lancashire134 Ormskirk · Skelmersdale
- Lancaster107 Lancaster · Morecambe
- Warrington78 Warrington
- Fylde20 Kirkham · Lytham St Anne's
- Wigan13 Wigan · Ashton-in-Makerfield · Atherton · Golborne · Hindley · Leigh · Tyldesley
- Wyre9 Fleetwood · Garstang · Poulton-le-Fylde · Thornton
- High Peak4 Buxton · Glossop
- Rossendale2 Bacup · Haslingden · Rawtenstall · Whitworth
- Burnley2 Burnley · Padiham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | £100 |
| 1 bed | £91 | £113 |
| 2 bed | £103 | £130 |
| 3 bed | £113 | £144 |
| 4 bed | £124 | £172 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Onward Homes Limited is covered by the judgement on Onward Group Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Onward Homes Limited tenants
No Onward Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 30 decisions about Onward Homes Limited in its searchable archive (showing the most recent 30).
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Housing Association (202403318)
Reasonable Redress Mar 2026
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof t
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Housing Association (202502130)
Maladministration Dec 2025
Decision Case ID 202502130 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident occupied her home with her son. Her daughter wh
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Housing Association (202317440)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about: Kitchen repairs and a kitchen replacement during planned (major) works. A warning letter of unacceptable behaviour, sent to the resident. We have als
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Housing Association (202342935)
No Maladministration May 2025
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of damp and mould and the associated works. The landlord\u2019s handling of the resident\u2019s request to move.
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Managing Relations (202342254)
Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports concerning repairs to the garden and drainage system. Reports of damp and mould in the property. Associated complaints.
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Managing Relations (202223799)
Maladministration May 2024
The complaint is about the landlord\u2019s handling of: Damp and mould. Pest control and proofing works. The resident\u2019s complaint. The complaint is about the landlord\u2019s handling of: Damp and mould. Pest control and proofing works
Source: the Housing Ombudsman decisions archive, checked 24 Oct 2026. To see every case, search the archive for "Onward Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Onward Homes' reputation
Onward Homes doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Onward Homes Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Liverpool: see our Liverpool guide for what it's like to live there.
Swapping with a tenant of Onward Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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