MutualHomeExchange.co.uk
Get started

English Rural Housing Association Limited

77.0% of English Rural Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. English Rural Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with English Rural Housing Association's permission.

1,578 homes across 47 council areas, mostly in Ashford, Test Valley and Uttlesford. Registered social landlord no. L4004. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

List your home

Size, areas and typical rents

English Rural Housing Association Limited owns about 1,578 social homes across 47 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 47 council areas (37 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£94£145
1 bed£113£157
2 bed£133£195
3 bed£148£230
4 bed£167£287

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Jul 2026
G1 Governance well governed · Jul 2026
V1 Financial viability financially strong · Jul 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from English Rural Housing Association Limited tenants

No English Rural Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from English Rural Housing Association? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 490 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 116th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 77% better than the sector median of 71.8%
Satisfied with repairs 79.4% better than the sector median of 73.6%
Satisfied with time taken for repairs 75.1% better than the sector median of 69.5%
Home is well maintained 74.5% better than the sector median of 71.9%
Home is safe 84.4% better than the sector median of 77.6%
Landlord listens and acts 60.6% worse than the sector median of 61.6%
Kept informed 68.1% worse than the sector median of 72.0%
Treated fairly and with respect 76% worse than the sector median of 77.9%
Satisfied with complaints handling 44.9% better than the sector median of 35.5%
Communal areas clean and well maintained 43.3% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.4% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 51.7% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: englishrural.org.uk/myhomeandtenancy/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.3% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
82.1% Non-emergency repairs done on time about the sector median (82.5%)
92.7% Emergency repairs done on time worse than the sector median of 94.9%
11.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
2.6 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
4.5 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 22 24

Housing Ombudsman decisions

The Housing Ombudsman has published 4 decisions about English Rural Housing Association Limited in its searchable archive.

1maladministration
1partial maladministration
2no maladministration
  • Housing Association (202443526) Partial Maladministration Nov 2025

      Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lived in a 2-bedroom house

  • Managing Relations (202121006) No Maladministration Feb 2023

    The complaint is about the landlord\u2019s handling of: The applicant\u2019s application to purchase a shared ownership property. The applicant\u2019s complaint.

  • Old Property Condition migrated-2025 (202006486) Maladministration

    The complaint is about the landlord\u2019s handling of repairs to the heating and hot water system in the resident\u2019s property.

  • Financial (202232931) No Maladministration

    The complaint is about the landlord\u2019s handling of the resident's reports about grounds maintenance and an associated service charge refund.

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "English Rural Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of English Rural Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Latest From @HomeExchangeGB

MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in York. Looking to move to Reigate.

#York #Reigate #RavenHousingTrust

View on X View Home
MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in Lincoln. Looking to move to Grimsby.

#Lincoln #Grimsby #LincolnshireHousingPartnership

View on X View Home
MutualHomeExchange.co.uk Active this month

Still looking to swap: 2-bed house in Bury. Looking to move to Shetland, Orkney and more.

#Bury #Shetland #CouncilHouseSwap

View on X View Home

Follow @HomeExchangeGB for new homes

Page last updated:

Sources

Our editorial standards · Review policy · Report a mistake