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Hyde Housing Association Limited

65.5% of Hyde Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Hyde Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Hyde Housing Association's permission.

24,707 homes across 49 council areas, mostly in Lewisham, Greenwich and Southwark. Registered social landlord no. LH0032. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Hyde Housing Association Limited owns about 24,707 social homes across 49 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 49 council areas (39 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£101£156
1 bed£118£186
2 bed£138£223
3 bed£155£246
4 bed£173£291

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Mar 2026
G1 Governance well governed · Mar 2026
V2 Financial viability financially viable but with risks to manage · Mar 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Hyde Housing Association Limited tenants

No Hyde Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,645 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 255th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 65.5% worse than the sector median of 71.8%
Satisfied with repairs 67.9% worse than the sector median of 73.6%
Satisfied with time taken for repairs 67.9% worse than the sector median of 69.5%
Home is well maintained 66.9% worse than the sector median of 71.9%
Home is safe 76.4% worse than the sector median of 77.6%
Landlord listens and acts 65.8% better than the sector median of 61.6%
Kept informed 69.7% worse than the sector median of 72.0%
Treated fairly and with respect 72.4% worse than the sector median of 77.9%
Satisfied with complaints handling 37.1% better than the sector median of 35.5%
Communal areas clean and well maintained 64.4% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 61.1% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 58% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
84.8% Non-emergency repairs done on time better than the sector median of 82.5%
99.5% Emergency repairs done on time better than the sector median of 94.9%
99.7 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
91.9% Stage 1 complaints answered on time better than the sector median of 89.9
30.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
90.9% Stage 2 complaints answered on time better than the sector median of 88.9
60.8 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 120 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Hyde Housing Association Limited had 145 complaint determinations. 60% of findings went against the landlord (sector average 60%).

60%maladministration rate
better than the sector average of 60%
406orders made
1complaint handling failure orders
£100,628compensation ordered

The Housing Ombudsman has published 25 decisions about Hyde Housing Association Limited in its searchable archive.

9maladministration
14partial maladministration
1no maladministration
  • Housing Association (202314832) Partial Maladministration Feb 2026

    Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonett

  • Housing Association (202346113) Partial Maladministration Oct 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance doo

  • Housing Association (202422217) Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of damage to garden furniture by contractors and a garden theft the associated complaint

  • Housing Association (202407295) Maladministration May 2025

    The complaint is about the landlord\u2019s handling of: reports of a leak. reports of damp and mould.

  • Housing Association (202322677) Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord\u2019s complaint handling.

  • Health and Safety (inc. building safety) (202306973) Partial Maladministration Dec 2024

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of a leak in the shower room. The landlord\u2019s handling of the resident\u2019s concerns about the roof and loft spaces. The landlord\u2019s handling of

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Hyde Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Hyde Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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