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Paragon Asra Housing Limited

64.8% of Paragon Asra Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Paragon Asra Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Paragon Asra Housing's permission.

22,634 homes across 62 council areas, mostly in Elmbridge, Leicester and Richmond upon Thames. Registered social landlord no. 4849. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Paragon Asra Housing Limited owns about 22,634 social homes across 62 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 62 council areas (52 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£105£167
1 bed£120£182
2 bed£139£217
3 bed£155£242
4 bed£173£270

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Sep 2026
G1 Governance well governed · Sep 2025
V2 Financial viability financially viable but with risks to manage · Sep 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Paragon Asra Housing Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 5,083 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 261st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 64.8% worse than the sector median of 71.8%
Satisfied with repairs 60.2% worse than the sector median of 73.6%
Satisfied with time taken for repairs 56% worse than the sector median of 69.5%
Home is well maintained 67.2% worse than the sector median of 71.9%
Home is safe 77.5% about the sector median (77.6%)
Landlord listens and acts 57.1% worse than the sector median of 61.6%
Kept informed 69.9% worse than the sector median of 72.0%
Treated fairly and with respect 80.6% better than the sector median of 77.9%
Satisfied with complaints handling 30.2% worse than the sector median of 35.5%
Communal areas clean and well maintained 66.2% about the sector median (66.7%)
Positive contribution to the neighbourhood 60.3% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 51.2% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: pahousing.co.uk/about-us/tenant-satisfaction-measures/our-tenant-satisfaction-measures-2024/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.1% Gas safety checks completed about the sector median (100.0%)
99.3% Fire risk assessments completed about the sector median (100.0%)
99.9% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
99.1% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
84.1% Non-emergency repairs done on time better than the sector median of 82.5%
96.7% Emergency repairs done on time better than the sector median of 94.9%
97.4 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
48.7% Stage 1 complaints answered on time worse than the sector median of 89.9
32.6 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
56.1% Stage 2 complaints answered on time worse than the sector median of 88.9
49.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 15 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Paragon Asra Housing Limited had 85 complaint determinations. 72% of findings went against the landlord (sector average 60%).

72%maladministration rate
worse than the sector average of 60%
294orders made
£58,194compensation ordered

The Housing Ombudsman has published 30 decisions about Paragon Asra Housing Limited in its searchable archive (showing the most recent 30).

10maladministration
11partial maladministration
5no maladministration
  • Housing Association (202424705) Maladministration Apr 2026

    The landlord failed to conduct a robust investigation of the resident\u2019s concerns and delayed slightly in providing its complaint responses.

  • Housing Association (202509212) Partial Maladministration Mar 2026

    Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long

  • ASB/Abuse/Nuisance (202405076) No Maladministration Jan 2025

    The complaint is about the landlord\u2019s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance.

  • Estate Management (202311092) Maladministration Nov 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports his allocated parking space was used by an unauthorised vehicle.

  • Moving/Buying/Selling Home (202339553) Partial Maladministration Oct 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp and mould. Reports of multiple outstanding repairs. Reports of overcrowding.

  • Old Property Condition migrated-2025 (202302467) Partial Maladministration Sep 2024

    The complaint is about the landlord\u2019s response to: The resident\u2019s reports of a defective patio door. The resident\u2019s concerns about the garden fence. The resident\u2019s reports of a loss of hot water.

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Paragon Asra Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Paragon Asra Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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