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Aster Communities

Aster Communities tenants can swap homes with other social housing tenants through a mutual exchange, with Aster Communities' permission.

21,017 homes across 42 council areas, mostly in Wiltshire, Test Valley and Somerset. Registered social landlord no. 4691. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Aster Communities owns about 21,017 social homes across 42 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 42 council areas (32 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£88£111
1 bed£106£140
2 bed£124£173
3 bed£139£206
4 bed£157£248

Homes to swap from Aster Communities tenants

No Aster Communities tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Aster Communities? Rate and review them

Housing Ombudsman decisions

The Housing Ombudsman has published 5 decisions about Aster Communities in its searchable archive.

1partial maladministration
3no maladministration
  • Managing Relations (202005481) No Maladministration Jan 2022

    The complaint is about: The landlord\u2019s decision to sell the resident a 70% share of its property under the Help to Buy Scheme.\u00a0 The landlord\u2019s sales process and its decision not to buy back the property. The Ombudsman has

  • Managing Relations (202010765) Partial Maladministration Dec 2021

    The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord\u2019s ongoing handling of defects since completing its complaint procedure. The Ombudsman has also considered the landlor

  • Financial (202101249) No Maladministration Nov 2021

    The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.

  • Financial (202017599) Outside Jurisdiction Sep 2021

    The complaint concerns:

  • Old Property Condition migrated-2025 (202004756) No Maladministration May 2021

    The complaint is about the landlord\u2019s response to reports of damp.

Source: the Housing Ombudsman decisions archive, checked 21 Oct 2026. To see every case, search the archive for "Aster Communities". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

How to check Aster Communities' reputation

Aster Communities doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

  1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
  2. Search the Housing Ombudsman's decisions for "Aster Communities" in the decisions archive. No results is common for small landlords and usually a good sign.
  3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
  4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
  5. Look at the area too. Most of their homes are in Wiltshire: see our Salisbury guide for what it's like to live there.

Swapping with a tenant of Aster Communities?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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