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Orbit Group Limited

65.6% of Orbit Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Orbit Group tenants can swap homes with other social housing tenants through a mutual exchange, with Orbit Group's permission.

6,438 homes across 81 council areas, mostly in Stratford-on-Avon, North Northamptonshire and Bexley. Registered social landlord no. L4123. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Orbit Group Limited owns about 6,438 social homes across 81 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 81 council areas (71 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£91£122
1 bed£106£146
2 bed£124£179
3 bed£140£207
4 bed£158£256

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Dec 2025
V2 Financial viability financially viable but with risks to manage · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Orbit Group Limited tenants

No Orbit Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,305 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 252nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 65.6% worse than the sector median of 71.8%
Satisfied with repairs 64.3% worse than the sector median of 73.6%
Satisfied with time taken for repairs 59.7% worse than the sector median of 69.5%
Home is well maintained 70.6% worse than the sector median of 71.9%
Home is safe 79.8% better than the sector median of 77.6%
Landlord listens and acts 57.3% worse than the sector median of 61.6%
Kept informed 69.1% worse than the sector median of 72.0%
Treated fairly and with respect 78.9% better than the sector median of 77.9%
Satisfied with complaints handling 31% worse than the sector median of 35.5%
Communal areas clean and well maintained 56.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 62.7% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 57.4% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: orbitcustomerhub.org.uk/how-were-doing/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.5% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
67.4% Non-emergency repairs done on time worse than the sector median of 82.5%
84% Emergency repairs done on time worse than the sector median of 94.9%
87 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
61.1% Stage 1 complaints answered on time worse than the sector median of 89.9
21.8 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
42.7% Stage 2 complaints answered on time worse than the sector median of 88.9
64 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 65 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Orbit Group Limited had 92 complaint determinations. 55% of findings went against the landlord (sector average 60%).

55%maladministration rate
better than the sector average of 60%
266orders made
£81,867compensation ordered

The Housing Ombudsman has published 28 decisions about Orbit Group Limited in its searchable archive.

10maladministration
10partial maladministration
3no maladministration
  • Housing Association (202345648) Partial Maladministration Oct 2025

      Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She mad

  • Old Complaints Handling categories (202230007) Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of: the resident\u2019s request for repairs to the kitchen drawers. the associated complaint.

  • Housing Association (202222184) Partial Maladministration Jan 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance in communal areas. Poor staff conduct. This report has als

  • Estate Management (202209334) Partial Maladministration Mar 2024

    The complaint is regarding the landlord\u2019s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated proofing works. \u00a0 Concerns over the standard of grounds maintenance. Reports of fly tipping. T

  • Financial (202214098) Partial Maladministration Jan 2024

    The complaint is about the landlord\u2019s: Response to the resident\u2019s requests for information about service charges; Response to the resident\u2019s requests for certified accounts; Response to the resident\u2019s request for permis

  • ASB/Abuse/Nuisance (202128656) Maladministration Nov 2023

    The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse.

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Orbit Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Orbit Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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