Orbit Group Limited
6,210 homes across 81 council areas, mostly in Stratford-on-Avon, North Northamptonshire and Bexley. Registered social landlord no. L4123. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Orbit Group Limited owns about 6,210 social homes across 81 council areas (2024/25).
The 10 areas with the most homes:
marks a place guide in that council area: what it's like to live there, rents and homes to swap.
- Stratford-on-Avon Henley-in-Arden guide486
- North Northamptonshire Desborough guide371
- Bexley Longlands guide327
- Medway Chatham guide291
- West Northamptonshire276
- Thanet250
- Warwick247
- Milton Keynes219
- Rugby193
- South Norfolk188
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £89 | £121 |
| 1 bed | £103 | £141 |
| 2 bed | £121 | £173 |
| 3 bed | £136 | £199 |
| 4 bed | £153 | £246 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Orbit Group Limited tenants
No Orbit Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,305 tenant responses. Each figure is the share of tenants who said they were satisfied.
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: orbitcustomerhub.org.uk/how-were-doing/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 65 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Orbit Group Limited had 92 complaint determinations. 55% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 28 decisions about Orbit Group Limited in its searchable archive.
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Housing Association (202345648)
Partial Maladministration Oct 2025
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She mad
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Old Complaints Handling categories (202230007)
Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s request for repairs to the kitchen drawers. the associated complaint.
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Housing Association (202222184)
Partial Maladministration Jan 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance in communal areas. Poor staff conduct. This report has als
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Estate Management (202209334)
Partial Maladministration Mar 2024
The complaint is regarding the landlord\u2019s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated proofing works. \u00a0 Concerns over the standard of grounds maintenance. Reports of fly tipping. T
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Financial (202214098)
Partial Maladministration Jan 2024
The complaint is about the landlord\u2019s: Response to the resident\u2019s requests for information about service charges; Response to the resident\u2019s requests for certified accounts; Response to the resident\u2019s request for permis
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ASB/Abuse/Nuisance (202128656)
Maladministration Nov 2023
The complaint is about the landlord's handling of the resident's reports of anti-social behaviour (ASB), racial harassment, and abuse.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Orbit Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Orbit Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.