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London & Quadrant Housing Trust

88,521 homes across 138 council areas, mostly in Trafford, Newham and Lewisham. Registered social landlord no. L4517. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

London & Quadrant Housing Trust owns about 88,521 social homes across 138 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£103£160
1 bed£119£191
2 bed£138£224
3 bed£156£248
4 bed£172£275

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2025
G2 Governance governed adequately, some improvements needed · Aug 2025
V2 Financial viability financially viable but with risks to manage · Aug 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from London & Quadrant Housing Trust tenants

No London & Quadrant Housing Trust tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,867 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 53.5% worse than the sector median of 71.8%
Satisfied with repairs 62.7% worse than the sector median of 73.6%
Satisfied with time taken for repairs 57.5% worse than the sector median of 69.5%
Home is well maintained 58.8% worse than the sector median of 71.9%
Home is safe 65.2% worse than the sector median of 77.6%
Landlord listens and acts 46.7% worse than the sector median of 61.6%
Kept informed 58.6% worse than the sector median of 72.0%
Treated fairly and with respect 70.3% worse than the sector median of 77.9%
Satisfied with complaints handling 26.3% worse than the sector median of 35.5%
Communal areas clean and well maintained 56.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 50.8% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 51.8% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

92.6% Gas safety checks completed worse than the sector median of 100.0%
96.9% Fire risk assessments completed worse than the sector median of 100.0%
99.1% Asbestos surveys completed about the sector median (100.0%)
95.2% Legionella risk assessments completed worse than the sector median of 100.0%
95.8% Lift safety checks completed worse than the sector median of 100.0%
1.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
71.1% Non-emergency repairs done on time worse than the sector median of 82.5%
93.2% Emergency repairs done on time worse than the sector median of 94.9%
125.5 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
92.4% Stage 1 complaints answered on time better than the sector median of 89.9
32.2 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
72.6% Stage 2 complaints answered on time worse than the sector median of 88.9
37.9 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, London & Quadrant Housing Trust had 675 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%
2152orders made
£571,336compensation ordered

You can search the Housing Ombudsman decisions archive for "London & Quadrant Housing Trust" to see published complaints about this landlord.

Swapping with a tenant of London & Quadrant Housing Trust?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Sources