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London & Quadrant Housing Trust

53.5% of London & Quadrant Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London & Quadrant Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with London & Quadrant Housing Trust's permission.

85,235 homes across 133 council areas, mostly in Trafford, Newham and Lewisham. Registered social landlord no. L4517. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

London & Quadrant Housing Trust owns about 85,235 social homes across 133 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 133 council areas (123 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£105£165
1 bed£123£200
2 bed£142£233
3 bed£161£255
4 bed£177£284

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2025
G2 Governance governed adequately, some improvements needed · Aug 2025
V2 Financial viability financially viable but with risks to manage · Aug 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from London & Quadrant Housing Trust tenants

No London & Quadrant Housing Trust tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,867 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 334th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 53.5% worse than the sector median of 71.8%
Satisfied with repairs 62.7% worse than the sector median of 73.6%
Satisfied with time taken for repairs 57.5% worse than the sector median of 69.5%
Home is well maintained 58.8% worse than the sector median of 71.9%
Home is safe 65.2% worse than the sector median of 77.6%
Landlord listens and acts 46.7% worse than the sector median of 61.6%
Kept informed 58.6% worse than the sector median of 72.0%
Treated fairly and with respect 70.3% worse than the sector median of 77.9%
Satisfied with complaints handling 26.3% worse than the sector median of 35.5%
Communal areas clean and well maintained 56.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 50.8% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 51.8% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

92.6% Gas safety checks completed worse than the sector median of 100.0%
96.9% Fire risk assessments completed worse than the sector median of 100.0%
99.1% Asbestos surveys completed about the sector median (100.0%)
95.2% Legionella risk assessments completed worse than the sector median of 100.0%
95.8% Lift safety checks completed worse than the sector median of 100.0%
1.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
71.1% Non-emergency repairs done on time worse than the sector median of 82.5%
93.2% Emergency repairs done on time worse than the sector median of 94.9%
125.5 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
92.4% Stage 1 complaints answered on time better than the sector median of 89.9
32.2 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
72.6% Stage 2 complaints answered on time worse than the sector median of 88.9
37.9 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, London & Quadrant Housing Trust had 675 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%
2152orders made
£571,336compensation ordered

The Housing Ombudsman has published 29 decisions about London & Quadrant Housing Trust in its searchable archive.

13maladministration
12partial maladministration
2no maladministration
  • Housing Association (202423673) Maladministration Dec 2025

      Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom fla

  • Housing Association (202403569) Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s Right to Buy application from 2023.

  • Old Complaints Handling categories (202323184) Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.

  • ASB/Abuse/Nuisance (202221271) Partial Maladministration Oct 2024

    The complaint is about the landlord\u2019s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has also considered the landlord\u2019s complaint handling.

  • Information and data management (202231020) Partial Maladministration Sep 2024

    The complaint is about the landlord\u2019s: Response to the resident\u2019s concerns in respect of moving to the property and the handling of repairs. Response to the resident\u2019s reports of issues with the boiler. Knowledge and informat

  • Financial (202313577) Partial Maladministration Sep 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "London & Quadrant Housing Trust". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of London & Quadrant Housing Trust?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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