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Southern Housing

63.0% of Southern Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Southern Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Southern Housing's permission.

69,276 homes across 107 council areas, mostly in Swale, Hastings and Wandsworth. Registered social landlord no. 5171. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

2 homes to swap

Size, areas and typical rents

Southern Housing owns about 69,276 social homes across 107 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 107 council areas (97 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£100£157
1 bed£118£178
2 bed£136£212
3 bed£153£239
4 bed£170£283

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2024
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Southern Housing tenants

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2-bed flat in Croydon

Croydon, Croydon
2 bed Flat Off-road parking

Wants: South Croydon, Croydon, Greater London · 3 bed · wants bigger

Tenant active this month View home
Ground Floor Flat With Garden £790 a month

Ground Floor Flat With Garden

Wembley, Greater London
2 bed Flat Private garden Permit parking Pets OK

Wants: Bristol · 2 bed · open to offers

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,321 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 282nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 63% worse than the sector median of 71.8%
Satisfied with repairs 65.3% worse than the sector median of 73.6%
Satisfied with time taken for repairs 61.5% worse than the sector median of 69.5%
Home is well maintained 71.5% about the sector median (71.9%)
Home is safe 78% about the sector median (77.6%)
Landlord listens and acts 59.3% worse than the sector median of 61.6%
Kept informed 76.3% better than the sector median of 72.0%
Treated fairly and with respect 80.2% better than the sector median of 77.9%
Satisfied with complaints handling 33.1% worse than the sector median of 35.5%
Communal areas clean and well maintained 66.6% about the sector median (66.7%)
Positive contribution to the neighbourhood 73.1% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 63.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: southernhousing.org.uk/about-us/our-performance/tenant-satisfaction-measures-tsm.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.5% Gas safety checks completed about the sector median (100.0%)
99.6% Fire risk assessments completed about the sector median (100.0%)
99.8% Asbestos surveys completed about the sector median (100.0%)
99.2% Legionella risk assessments completed about the sector median (100.0%)
99.2% Lift safety checks completed about the sector median (100.0%)
0.4% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
72.9% Non-emergency repairs done on time worse than the sector median of 82.5%
80.1% Emergency repairs done on time worse than the sector median of 94.9%
98.2 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
88.7% Stage 1 complaints answered on time worse than the sector median of 89.9
25.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
85.9% Stage 2 complaints answered on time worse than the sector median of 88.9
23 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 6

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Southern Housing had 316 complaint determinations. 69% of findings went against the landlord (sector average 60%).

69%maladministration rate
worse than the sector average of 60%
1031orders made
£215,892compensation ordered

The Housing Ombudsman has published 17 decisions about Southern Housing in its searchable archive.

9maladministration
6partial maladministration
1no maladministration
  • Housing Association (202337196) Reasonable Redress Aug 2025

    The landlord\u2019s handling of: The resident\u2019s report of repairs and the associated temporary move. The resident\u2019s complaint.

  • Housing Association (202407786) Partial Maladministration Apr 2025

    The complaint is about the landlord\u2019s: handling of a new property sale. response to the resident\u2019s concerns about the valuation of his property. response to the resident\u2019s concerns about staff conduct.

  • Information and data management (202219974) Maladministration Mar 2024

    The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer

  • Old Property Condition migrated-2025 (202304117) Maladministration Mar 2024

    The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s ceiling.

  • ASB/Abuse/Nuisance (202203710) Partial Maladministration Feb 2024

    The complaint is about: The landlord\u2019s response to the resident\u2019s reports of anti-social behaviour, including the level of support provided by the landlord. The landlord\u2019s handling of a subject access request submitted on the

  • ASB/Abuse/Nuisance (202205013) Maladministration Feb 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s:

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Southern Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Southern Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

On X: Southern Housing Homes

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Home to swap (listed 13 Sep): 2-bed flat in Wembley. Looking to move to Bristol.

#Wembley #Bristol #BristolCityCouncil

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Home to swap (listed 25 Oct): 2-bed house in Sheffield. Looking to move to Sittingbourne.

#Sheffield #Sittingbourne #SouthernHousing

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Home to swap (listed 21 Oct): 2-bed flat in Croydon. Looking to move to South Croydon.

#Croydon #SouthCroydon #LondonBoroughOfCroydon

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