Southern Housing

68,736 homes across 107 council areas, mostly in Swale, Hastings and Croydon. Registered social landlord no. 5171. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

Southern Housing owns about 68,736 social homes across 107 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£98	£151
1 bed	£114	£172
2 bed	£132	£204
3 bed	£148	£230
4 bed	£165	£270

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2024

G1 Governance well governed · Nov 2025

V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Southern Housing tenants

£790 a month

Ground Floor Flat With Garden

Wembley, Greater London

2 bed Flat Private garden Permit parking Pets OK

Wants: Bristol · 2 bed · open to offers

View home

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,321 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 63% worse than the sector median of 71.8%

Satisfied with repairs 65.3% worse than the sector median of 73.6%

Satisfied with time taken for repairs 61.5% worse than the sector median of 69.5%

Home is well maintained 71.5% about the sector median (71.9%)

Home is safe 78% about the sector median (77.6%)

Landlord listens and acts 59.3% worse than the sector median of 61.6%

Kept informed 76.3% better than the sector median of 72.0%

Treated fairly and with respect 80.2% better than the sector median of 77.9%

Satisfied with complaints handling 33.1% worse than the sector median of 35.5%

Communal areas clean and well maintained 66.6% about the sector median (66.7%)

Positive contribution to the neighbourhood 73.1% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 63.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.5% Gas safety checks completed about the sector median (100.0%)

99.6% Fire risk assessments completed about the sector median (100.0%)

99.8% Asbestos surveys completed about the sector median (100.0%)

99.2% Legionella risk assessments completed about the sector median (100.0%)

99.2% Lift safety checks completed about the sector median (100.0%)

0.4% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

72.9% Non-emergency repairs done on time worse than the sector median of 82.5%

80.1% Emergency repairs done on time worse than the sector median of 94.9%

98.2 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

88.7% Stage 1 complaints answered on time worse than the sector median of 89.9

25.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

85.9% Stage 2 complaints answered on time worse than the sector median of 88.9

23 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 6

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Southern Housing had 316 complaint determinations. 69% of findings went against the landlord (sector average 60%).

69%maladministration rate
worse than the sector average of 60%

1031orders made

£215,892compensation ordered

The Housing Ombudsman has published 17 decisions about Southern Housing in its searchable archive.

9maladministration

6partial maladministration

1no maladministration

Housing Association (202337196) Reasonable Redress Aug 2025
The landlord\u2019s handling of: The resident\u2019s report of repairs and the associated temporary move. The resident\u2019s complaint.
Housing Association (202407786) Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s: handling of a new property sale. response to the resident\u2019s concerns about the valuation of his property. response to the resident\u2019s concerns about staff conduct.
Information and data management (202219974) Maladministration Mar 2024
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer
Old Property Condition migrated-2025 (202304117) Maladministration Mar 2024
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s ceiling.
ASB/Abuse/Nuisance (202203710) Partial Maladministration Feb 2024
The complaint is about: The landlord\u2019s response to the resident\u2019s reports of anti-social behaviour, including the level of support provided by the landlord. The landlord\u2019s handling of a subject access request submitted on the
ASB/Abuse/Nuisance (202205013) Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s:

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Southern Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Southern Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 10 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 12 November 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 10 October 2026.
Homes to swap: listings on Mutual Home Exchange whose tenants named this landlord.