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Stonewater Limited

61.8% of Stonewater tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Stonewater tenants can swap homes with other social housing tenants through a mutual exchange, with Stonewater's permission.

33,669 homes across 126 council areas, mostly in Somerset, Herefordshire, County of and Coventry. Registered social landlord no. L1556. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Stonewater Limited owns about 33,669 social homes across 126 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 126 council areas (116 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£88£116
1 bed£104£138
2 bed£121£169
3 bed£136£198
4 bed£155£241

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2025
G1 Governance well governed · Aug 2025
V2 Financial viability financially viable but with risks to manage · Aug 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Stonewater Limited tenants

No Stonewater Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,788 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 288th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 61.8% worse than the sector median of 71.8%
Satisfied with repairs 63.2% worse than the sector median of 73.6%
Satisfied with time taken for repairs 61.6% worse than the sector median of 69.5%
Home is well maintained 65.5% worse than the sector median of 71.9%
Home is safe 75.2% worse than the sector median of 77.6%
Landlord listens and acts 54.4% worse than the sector median of 61.6%
Kept informed 64.3% worse than the sector median of 72.0%
Treated fairly and with respect 71.3% worse than the sector median of 77.9%
Satisfied with complaints handling 29.9% worse than the sector median of 35.5%
Communal areas clean and well maintained 56.8% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 54.8% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 55.5% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: stonewater.org/customers/get-involved/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
99.6% Fire risk assessments completed about the sector median (100.0%)
98.6% Asbestos surveys completed worse than the sector median of 100.0%
99.7% Legionella risk assessments completed about the sector median (100.0%)
99.4% Lift safety checks completed about the sector median (100.0%)
0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
74.6% Non-emergency repairs done on time worse than the sector median of 82.5%
82.3% Emergency repairs done on time worse than the sector median of 94.9%
106 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
97.3% Stage 1 complaints answered on time better than the sector median of 89.9
35.8 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
98.3% Stage 2 complaints answered on time better than the sector median of 88.9
16 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Stonewater Limited had 130 complaint determinations. 59% of findings went against the landlord (sector average 60%).

59%maladministration rate
better than the sector average of 60%
390orders made
£95,611compensation ordered

The Housing Ombudsman has published 29 decisions about Stonewater Limited in its searchable archive.

13maladministration
7partial maladministration
3no maladministration
  • Housing Association (202307883) Maladministration Feb 2026

    Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident owns and lives in an apartment within a block. The land

  • Housing Association (202449386) Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of repairs.

  • Managing Relations (202426067) Maladministration Jun 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.

  • Housing Association (202320997) Maladministration Jun 2025

    The complaint is about the landlord\u2019s handling of a window repair.

  • Managing Relations (202208609) Maladministration Jan 2024

    The complaint is about the landlord\u2019s handling of: Defect repairs to the resident\u2019s property. The associated complaint.

  • Managing Relations (202221583) Maladministration Sep 2023

    The complaint is about the landlord\u2019s: Handling of the resident\u2019s concerns about his heating. Complaints handling.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Stonewater Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Stonewater?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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