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Legal & General Affordable Homes Limited

79.6% of Legal & General Affordable Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Legal & General Affordable Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Legal & General Affordable Homes' permission.

3,343 homes across 96 council areas, mostly in Broadland, Newham and Medway. Registered social landlord no. 5062. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Legal & General Affordable Homes Limited owns about 3,343 social homes across 96 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 96 council areas (86 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£93£155
1 bed£108£155
2 bed£126£188
3 bed£141£213
4 bed£158£251

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1* Consumer standards · Mar 2026
G1* Governance · Mar 2026
V1* Financial viability · Mar 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Legal & General Affordable Homes Limited tenants

No Legal & General Affordable Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 316 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 77th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 79.6% better than the sector median of 71.8%
Satisfied with repairs 75.7% better than the sector median of 73.6%
Satisfied with time taken for repairs 68.2% worse than the sector median of 69.5%
Home is well maintained 82% better than the sector median of 71.9%
Home is safe 85% better than the sector median of 77.6%
Landlord listens and acts 65.1% better than the sector median of 61.6%
Kept informed 78.8% better than the sector median of 72.0%
Treated fairly and with respect 86.9% better than the sector median of 77.9%
Satisfied with complaints handling 32.9% worse than the sector median of 35.5%
Communal areas clean and well maintained 68.2% better than the sector median of 66.7%
Positive contribution to the neighbourhood 74.5% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 58.1% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: landgah.com/get-to-know-us/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.6% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
86.1% Non-emergency repairs done on time better than the sector median of 82.5%
97% Emergency repairs done on time better than the sector median of 94.9%
26.8 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
80.8% Stage 1 complaints answered on time worse than the sector median of 89.9
6.2 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
83.3% Stage 2 complaints answered on time worse than the sector median of 88.9
33.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Legal & General Affordable Homes Limited had 4 complaint determinations. 33% of findings went against the landlord (sector average 60%).

33%maladministration rate
better than the sector average of 60%
4orders made
£875compensation ordered

No published Housing Ombudsman decisions were found for Legal & General Affordable Homes Limited when we checked on 15 Oct 2026. You can search the decisions archive for "Legal & General Affordable Homes Limited" yourself.

Swapping with a tenant of Legal & General Affordable Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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