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Notting Hill Home Ownership Limited

Notting Hill Home Ownership tenants can swap homes with other social housing tenants through a mutual exchange, with Notting Hill Home Ownership's permission.

5,164 homes across 58 council areas, mostly in Newham, Hounslow and Ealing. Registered social landlord no. SL3119. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Notting Hill Home Ownership Limited owns about 5,164 social homes across 58 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 58 council areas (48 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£116£187
1 bed£135£225
2 bed£154£260
3 bed£173£276
4 bed£189£301

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Notting Hill Home Ownership Limited is covered by the judgement on Notting Hill Genesis.

C3 Consumer standards serious failings on the consumer standards; improvement needed · Nov 2024
G3 Governance does not meet the governance standard · Nov 2024
V2 Financial viability financially viable but with risks to manage · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Notting Hill Home Ownership Limited tenants

No Notting Hill Home Ownership Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Notting Hill Home Ownership? Rate and review them

Housing Ombudsman decisions

The Housing Ombudsman has published 6 decisions about Notting Hill Home Ownership Limited in its searchable archive.

1maladministration
2partial maladministration
3no maladministration
  • Estate Management (201907483) No Maladministration Sep 2021

    The complaint concerns the landlord\u2019s response to: The residents\u2019 request for an independent surveyor assessment. The residents\u2019 reports of defects to the communal areas. The residents\u2019 complaint about its poor communica

  • Financial (202004800) No Maladministration Apr 2021

    The complaint concerns the landlord\u2019s handling of the resident\u2019s outstanding arears.

  • Old Complaints Handling categories (202001957) Maladministration Mar 2021

    The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of a leak from his roof; associated formal complaint.

  • Health and Safety (inc. building safety) (202002842) Partial Maladministration Dec 2020

            REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the

  • Health and Safety (inc. building safety) (202001071) No Maladministration

    This complaint is about:

  • Financial (202004931) Partial Maladministration

    The complaint is about the following issues: The landlord\u2019s response to reports of issues with the heating and hot water system, in particular, its handling of a water outage in January 2020. The landlord\u2019s handling of heating an

Source: the Housing Ombudsman decisions archive, checked 20 Oct 2026. To see every case, search the archive for "Notting Hill Home Ownership Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

How to check Notting Hill Home Ownership's reputation

Notting Hill Home Ownership doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

  1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
  2. Search the Housing Ombudsman's decisions for "Notting Hill Home Ownership Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
  3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
  4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
  5. Look at the area too. Most of their homes are in Newham: see our Newham guide for what it's like to live there.

Swapping with a tenant of Notting Hill Home Ownership?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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