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Hastoe Housing Association Limited

63.9% of Hastoe Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Hastoe Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Hastoe Housing Association's permission.

5,178 homes across 64 council areas, mostly in Somerset, Uttlesford and Buckinghamshire. Registered social landlord no. L0018. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Hastoe Housing Association Limited owns about 5,178 social homes across 64 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 64 council areas (54 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£88£126
1 bed£106£149
2 bed£124£183
3 bed£140£216
4 bed£158£259

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Apr 2025
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Hastoe Housing Association Limited tenants

No Hastoe Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 536 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 272nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 63.9% worse than the sector median of 71.8%
Satisfied with repairs 61.7% worse than the sector median of 73.6%
Satisfied with time taken for repairs 54.4% worse than the sector median of 69.5%
Home is well maintained 63.1% worse than the sector median of 71.9%
Home is safe 76.2% worse than the sector median of 77.6%
Landlord listens and acts 52.4% worse than the sector median of 61.6%
Kept informed 65.4% worse than the sector median of 72.0%
Treated fairly and with respect 71.5% worse than the sector median of 77.9%
Satisfied with complaints handling 33.3% worse than the sector median of 35.5%
Communal areas clean and well maintained 58.8% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 49% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56.8% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99% Gas safety checks completed worse than the sector median of 100.0%
93.9% Fire risk assessments completed worse than the sector median of 100.0%
86.5% Asbestos surveys completed worse than the sector median of 100.0%
78.9% Legionella risk assessments completed worse than the sector median of 100.0%
97.4% Lift safety checks completed worse than the sector median of 100.0%
0.4% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
80.3% Non-emergency repairs done on time worse than the sector median of 82.5%
86.9% Emergency repairs done on time worse than the sector median of 94.9%
46.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
84% Stage 1 complaints answered on time worse than the sector median of 89.9
6.3 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
34.8 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 90 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Hastoe Housing Association Limited had 4 complaint determinations. 43% of findings went against the landlord (sector average 60%).

43%maladministration rate
better than the sector average of 60%
9orders made
1complaint handling failure orders
£800compensation ordered

The Housing Ombudsman has published 10 decisions about Hastoe Housing Association Limited in its searchable archive.

1maladministration
4partial maladministration
3no maladministration
  • Housing Association (202513892) Maladministration Apr 2026

      Decision Case ID 202513892 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The property is a maisonette within a block that rece

  • Health and Safety (inc. building safety) (202342487) Partial Maladministration Dec 2025

    Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose

  • Housing Association (202332705) No Maladministration Oct 2025

      Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What t

  • Estate Management (202405105) Partial Maladministration Jan 2025

    The complaint is about:

  • Estate Management (202336879) Partial Maladministration Dec 2024

      REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024   Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case

  • Information and data management (202015774) Partial Maladministration Mar 2022

    The complaint is about:

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Hastoe Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Hastoe Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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