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The Guinness Partnership Limited

67.7% of Guinness Partnership tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Guinness Partnership tenants can swap homes with other social housing tenants through a mutual exchange, with Guinness Partnership's permission.

64,655 homes across 146 council areas, mostly in Cheshire East, Milton Keynes and Havant. Registered social landlord no. 4729. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

The Guinness Partnership Limited owns about 64,655 social homes across 146 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 146 council areas (136 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£91£140
1 bed£106£151
2 bed£122£180
3 bed£136£202
4 bed£153£238

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Apr 2026
G1 Governance well governed · Apr 2026
V2 Financial viability financially viable but with risks to manage · Apr 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from The Guinness Partnership Limited tenants

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£93 a week

1-bed flat in Manchester

Manchester, Manchester
1 bed Flat

Wants: Manchester, City Centre · 1-2 bed · open to offers

Tenant active this month View home

Tenant Ratings On Mutual Home Exchange

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Rent from Guinness Partnership? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 6,672 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 222nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 67.7% worse than the sector median of 71.8%
Satisfied with repairs 71.3% worse than the sector median of 73.6%
Satisfied with time taken for repairs 68.8% about the sector median (69.5%)
Home is well maintained 70.1% worse than the sector median of 71.9%
Home is safe 76.2% worse than the sector median of 77.6%
Landlord listens and acts 60.2% worse than the sector median of 61.6%
Kept informed 69.8% worse than the sector median of 72.0%
Treated fairly and with respect 75.1% worse than the sector median of 77.9%
Satisfied with complaints handling 33.1% worse than the sector median of 35.5%
Communal areas clean and well maintained 69.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 64.3% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 63% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
98.9% Fire risk assessments completed worse than the sector median of 100.0%
95.6% Asbestos surveys completed worse than the sector median of 100.0%
97.5% Legionella risk assessments completed worse than the sector median of 100.0%
97.9% Lift safety checks completed worse than the sector median of 100.0%
0.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
78.3% Non-emergency repairs done on time worse than the sector median of 82.5%
88.4% Emergency repairs done on time worse than the sector median of 94.9%
56.1 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
74.6% Stage 1 complaints answered on time worse than the sector median of 89.9
14.1 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
93.1% Stage 2 complaints answered on time better than the sector median of 88.9
159.9 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, The Guinness Partnership Limited had 176 complaint determinations. 57% of findings went against the landlord (sector average 60%).

57%maladministration rate
better than the sector average of 60%
465orders made
£103,740compensation ordered

The Housing Ombudsman has published 5 decisions about The Guinness Partnership Limited in its searchable archive.

2maladministration
3partial maladministration
  • ASB/Abuse/Nuisance (202208756) Maladministration Apr 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated complaint.

  • Estate Management (202203209) Partial Maladministration Nov 2023

    The complaint is about: The landlord\u2019s response to the resident\u2019s concerns about the standard to which tarmacking repairs have been completed. The landlord\u2019s response to the resident\u2019s service charge enquires, particular

  • Managing Relations (202209462) Partial Maladministration Aug 2023

    The complaint is about the landlord\u2019s: handling of repairs to the property; response to the resident\u2019s reports regarding staff conduct; communication and complaint handling, including the level of compensation offered.

  • Financial (202120574) Partial Maladministration Apr 2023

    The complaint is about the landlord\u2019s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation to the consent given for the resident\u2019s dog to live in the property. Admin

  • Managing Relations (202225901) Maladministration

    The complaint is about: The landlord\u2019s handling of repairs related to damp and mould reports. The landlord\u2019s handling of repairs to an external wall and gates. The landlord\u2019s handling of the resident\u2019s complaint.

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "The Guinness Partnership Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Guinness Partnership?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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