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Sovereign Network Group

63.1% of Sovereign Network Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Sovereign Network Group tenants can swap homes with other social housing tenants through a mutual exchange, with Sovereign Network Group's permission.

79,132 homes across 92 council areas, mostly in West Berkshire, Vale of White Horse and Basingstoke and Deane. Registered social landlord no. 4837. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

2 homes to swap

Size, areas and typical rents

Sovereign Network Group owns about 79,132 social homes across 92 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 92 council areas (82 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£98£156
1 bed£117£171
2 bed£136£208
3 bed£153£236
4 bed£172£278

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · May 2025
G1 Governance well governed · Jan 2026
V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Sovereign Network Group tenants

2-bed maisonette in Newport New 7 £592 a month

2-bed maisonette in Newport

Newport, Isle of Wight
2 bed Maisonette Private garden Pets OK

Wants: Cranleigh, Waverley, Surrey · 1-2 bed · like for like

Tenant active today View home
No photo yet
New £1,065 a month

2-bed house in Abingdon-on-Thames

Abingdon-on-Thames, Oxfordshire
2 bed House Private garden On-road parking

Wants: Withington, Manchester · 2 bed · like for like

Tenant active this month View home

Tenant Ratings On Mutual Home Exchange

Tenants have started rating Sovereign Network Group. The scores appear here once 3 tenants have rated them.

What Tenants Say About Sovereign Network Group

They have been very responsive and quick at actioning any repairs
Georgina V. · Newport · Nov 2026 Recommends

Reviews are written by Sovereign Network Group tenants with a home listed on Mutual Home Exchange and checked by us before they appear. They are the tenants' own views (how reviews work).

Rent from Sovereign Network Group? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 4,057 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 279th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 63.1% worse than the sector median of 71.8%
Satisfied with repairs 67.6% worse than the sector median of 73.6%
Satisfied with time taken for repairs 60.2% worse than the sector median of 69.5%
Home is well maintained 65.7% worse than the sector median of 71.9%
Home is safe 74.4% worse than the sector median of 77.6%
Landlord listens and acts 53% worse than the sector median of 61.6%
Kept informed 70.4% worse than the sector median of 72.0%
Treated fairly and with respect 74% worse than the sector median of 77.9%
Satisfied with complaints handling 29.7% worse than the sector median of 35.5%
Communal areas clean and well maintained 61.6% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 58.9% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 54.7% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: sng.org.uk/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
99.5% Fire risk assessments completed about the sector median (100.0%)
99.8% Asbestos surveys completed about the sector median (100.0%)
96.7% Legionella risk assessments completed worse than the sector median of 100.0%
99.3% Lift safety checks completed about the sector median (100.0%)
2.1% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
68.6% Non-emergency repairs done on time worse than the sector median of 82.5%
81.2% Emergency repairs done on time worse than the sector median of 94.9%
97.2 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
73.4% Stage 1 complaints answered on time worse than the sector median of 89.9
17.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
57.1% Stage 2 complaints answered on time worse than the sector median of 88.9
22.6 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 42 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Sovereign Network Group had 197 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%
593orders made
1complaint handling failure orders
£147,618compensation ordered

The Housing Ombudsman has published 29 decisions about Sovereign Network Group in its searchable archive.

12maladministration
11partial maladministration
4no maladministration
  • Housing Association (202417641) Maladministration Oct 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of repairs to the roof and damp and mould. complaints.

  • Housing Association (202417316) Maladministration Sep 2025

    The resident\u2019s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.\u00a0

  • Housing Association (202323648) Reasonable Redress Sep 2025

    The complaint is about the landlord\u2019s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages.\u00a0 The landlord\u2019s complaint handling.

  • Housing Association (202338287) Maladministration Sep 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s concerns about the cleaning services it provided, and the associated repairs.

  • Housing Association (202414162) Partial Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of issues with the intercom system. Complaint.

  • Housing Association (202336504) Partial Maladministration Aug 2025

    The resident\u2019s complaint is about: The landlord\u2019s response after March 2022 to the resident\u2019s dissatisfaction with the costs for communal lighting. The landlord\u2019s response prior to March 2022 to the resident\u2019s dissa

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Sovereign Network Group". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Sovereign Network Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

On X: Sovereign Network Group Homes

MutualHomeExchange.co.uk Active this month

Home to swap: 2-bed house in Abingdon-on-Thames. Looking to move to Withington.

#AbingdonOnThames #Withington #ManchesterCityCouncil

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MutualHomeExchange.co.uk Active this month

Home to swap: 2-bed flat in Oxford. Looking to move to Cumnor hill.

#Oxford #CumnorHill #SovereignNetworkGroup

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