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Salvation Army Housing Association

73.4% of Salvation Army Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Salvation Army Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Salvation Army Housing Association's permission.

3,344 homes across 76 council areas, mostly in Tower Hamlets, St. Helens and Liverpool. Registered social landlord no. LH2429. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Salvation Army Housing Association owns about 3,344 social homes across 76 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 76 council areas (66 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£93£159
1 bed£107£154
2 bed£123£181
3 bed£137£201
4 bed£153£238

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Dec 2024
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Salvation Army Housing Association tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 539 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 162nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 73.4% better than the sector median of 71.8%
Satisfied with repairs 68.5% worse than the sector median of 73.6%
Satisfied with time taken for repairs 69.5% about the sector median (69.5%)
Home is well maintained 74.2% better than the sector median of 71.9%
Home is safe 73.6% worse than the sector median of 77.6%
Landlord listens and acts 64.8% better than the sector median of 61.6%
Kept informed 72.9% about the sector median (72.0%)
Treated fairly and with respect 77.6% about the sector median (77.9%)
Satisfied with complaints handling 50.3% better than the sector median of 35.5%
Communal areas clean and well maintained 72% better than the sector median of 66.7%
Positive contribution to the neighbourhood 70.3% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 65.7% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: salvationarmyhomes.org.uk/tsm.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

98.6% Gas safety checks completed worse than the sector median of 100.0%
78.5% Fire risk assessments completed worse than the sector median of 100.0%
77.8% Asbestos surveys completed worse than the sector median of 100.0%
57.3% Legionella risk assessments completed worse than the sector median of 100.0%
96% Lift safety checks completed worse than the sector median of 100.0%
6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
84.1% Non-emergency repairs done on time better than the sector median of 82.5%
92.3% Emergency repairs done on time worse than the sector median of 94.9%
47.5 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
64% Stage 1 complaints answered on time worse than the sector median of 89.9
9.7 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
97% Stage 2 complaints answered on time better than the sector median of 88.9
141 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Salvation Army Housing Association had 2 complaint determinations. 80% of findings went against the landlord (sector average 60%).

80%maladministration rate
worse than the sector average of 60%
8orders made
£1,500compensation ordered

The Housing Ombudsman has published 3 decisions about Salvation Army Housing Association in its searchable archive.

1partial maladministration
1no maladministration
  • Housing Association (202427460) No Maladministration May 2025

    The complaint is about the landlord's response to the resident's reports of antisocial behaviour (\u2018ASB\u2019), and his request to be reimbursed for the impact of ASB on him, including the costs of staying away from the property.

  • Old Tenants Behaviour categories (202300764) Outside Jurisdiction Sep 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s concerns that her mail was being stolen from the communal letterbox by a neighbour.

  • ASB/Abuse/Nuisance (202117550) Partial Maladministration Nov 2023

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of noise by her neighbours and antisocial behaviour (ASB). Request to install CCTV in the communal kitchen. Request to move to another room. Associated form

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Salvation Army Housing Association". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Salvation Army Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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