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Golden Lane Housing Limited

78.8% of Golden Lane Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Golden Lane Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Golden Lane Housing's permission.

3,129 homes across 202 council areas, mostly in Somerset, Cornwall and Rotherham. Registered social landlord no. 4803. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Golden Lane Housing Limited owns about 3,129 social homes across 202 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 202 council areas (192 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£87£134
1 bed£101£135
2 bed£118£164
3 bed£131£187
4 bed£147£226

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · May 2026
G1 Governance well governed · May 2026
V1 Financial viability financially strong · May 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Golden Lane Housing Limited tenants

No Golden Lane Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Golden Lane Housing? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 568 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 90th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 78.8% better than the sector median of 71.8%
Satisfied with repairs 76.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 74.9% better than the sector median of 69.5%
Home is well maintained 77.9% better than the sector median of 71.9%
Home is safe 83.1% better than the sector median of 77.6%
Landlord listens and acts 72.5% better than the sector median of 61.6%
Kept informed 76% better than the sector median of 72.0%
Treated fairly and with respect 84.6% better than the sector median of 77.9%
Satisfied with complaints handling 56.5% better than the sector median of 35.5%
Communal areas clean and well maintained 70.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 72.4% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 70.7% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
99.8% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
96.5% Non-emergency repairs done on time better than the sector median of 82.5%
91.8% Emergency repairs done on time worse than the sector median of 94.9%
40.5 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.9% Stage 1 complaints answered on time better than the sector median of 89.9
2.3 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
8.6 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Golden Lane Housing Limited when we checked on 16 Oct 2026. You can search the decisions archive for "Golden Lane Housing Limited" yourself.

Swapping with a tenant of Golden Lane Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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