Clarion Housing Association Limited
109,035 homes across 151 council areas, mostly in Bromley, Tonbridge and Malling and Merton. Registered social landlord no. 4865. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Clarion Housing Association Limited owns about 109,035 social homes across 151 council areas (2024/25).
The 10 areas with the most homes:
marks a place guide in that council area: what it's like to live there, rents and homes to swap.
- Bromley11,589
- Tonbridge and Malling 7,034
- Merton6,160
- Mid Sussex Burgess Hill guide4,605
- Hertsmere Borehamwood guide4,569
- Tower Hamlets4,336
- Broadland4,037
- Fenland3,985
- Mole Valley3,619
- Islington3,315
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £99 | £161 |
| 1 bed | £114 | £169 |
| 2 bed | £133 | £205 |
| 3 bed | £149 | £231 |
| 4 bed | £167 | £271 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Clarion Housing Association Limited is covered by the judgement on Clarion Housing Group Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Clarion Housing Association Limited tenants
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Clarion Housing Association Limited had 424 complaint determinations. 56% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 16 decisions about Clarion Housing Association Limited in its searchable archive.
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Estate Management (202313298)
Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of: The communication to the resident about parking space availability and permits at the resident\u2019s housing development. The associated complaint.
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Managing Relations (202308660)
Maladministration Jul 2024
The complaint is about the landlord\u2019s handling of: The residents request to be rehoused. The complaint.
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Moving/Buying/Selling Home (202302116)
Reasonable Redress Apr 2024
The complaint is about the landlord\u2019s response to the resident\u2019s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord\u2019s complaint handling.\u00a0
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Managing Relations (202200595)
Partial Maladministration Mar 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s report of a leak. The landlord\u2019s handling of the resident\u2019s request to be decanted. The landlord\u2019s response to the resident\u2019s request for matchi
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Financial (202210730)
Partial Maladministration Jan 2024
The complaint is about the way the landlord handled the resident\u2019s: Rent arrears; Concerns about contractor visits; Personal data following a cyber incident; Complaint. This report will also assess the landlord\u2019s record keeping.
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Estate Management (202207945)
Maladministration Sep 2023
This complaint is about the landlord\u2019s handling of: Reports of damp and mould within the resident\u2019s home. Decanting the resident into temporary accommodation. Reports of pigeons nesting and defecating on the property. Reports of
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Clarion Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Clarion Housing Association's reputation
Clarion Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Clarion Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Bromley.
Swapping with a tenant of Clarion Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.