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Clarion Housing Association Limited

Clarion Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Clarion Housing Association's permission.

108,556 homes across 144 council areas, mostly in Bromley, Tonbridge and Malling and Merton. Registered social landlord no. 4865. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

2 homes to swap

Size, areas and typical rents

Clarion Housing Association Limited owns about 108,556 social homes across 144 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 144 council areas (134 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£101£168
1 bed£118£175
2 bed£137£213
3 bed£154£241
4 bed£172£285

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Clarion Housing Association Limited is covered by the judgement on Clarion Housing Group Limited.

C2 Consumer standards meets the standards but has some weaknesses to fix · Oct 2025
G1 Governance well governed · Oct 2025
V1 Financial viability financially strong · Oct 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Clarion Housing Association Limited tenants

No photo yet
£690 a month

1-bed flat in Morden

Morden, Greater London
1 bed Flat

Wants: London, City of Westminster, Greater London · 2-3 bed · wants bigger

Tenant active this month View home
No photo yet
£529 a month

3-bed house in Birmingham

Birmingham, Birmingham
3 bed House Private garden Off-road parking Pets OK

Wants: Birmingham, England · 4-5 bed · wants bigger

View home

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Clarion Housing Association? Rate and review them

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Clarion Housing Association Limited had 424 complaint determinations. 56% of findings went against the landlord (sector average 60%).

56%maladministration rate
better than the sector average of 60%
1181orders made
£305,392compensation ordered

The Housing Ombudsman has published 16 decisions about Clarion Housing Association Limited in its searchable archive.

4maladministration
9partial maladministration
2no maladministration
  • Estate Management (202313298) Maladministration Sep 2024

    The complaint is about the landlord\u2019s handling of: The communication to the resident about parking space availability and permits at the resident\u2019s housing development. The associated complaint.

  • Managing Relations (202308660) Maladministration Jul 2024

    The complaint is about the landlord\u2019s handling of: The residents request to be rehoused. The complaint.

  • Moving/Buying/Selling Home (202302116) Reasonable Redress Apr 2024

    The complaint is about the landlord\u2019s response to the resident\u2019s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord\u2019s complaint handling.\u00a0

  • Managing Relations (202200595) Partial Maladministration Mar 2024

    The complaint is about: The landlord\u2019s handling of the resident\u2019s report of a leak. The landlord\u2019s handling of the resident\u2019s request to be decanted. The landlord\u2019s response to the resident\u2019s request for matchi

  • Financial (202210730) Partial Maladministration Jan 2024

    The complaint is about the way the landlord handled the resident\u2019s: Rent arrears; Concerns about contractor visits; Personal data following a cyber incident; Complaint. This report will also assess the landlord\u2019s record keeping.

  • Estate Management (202207945) Maladministration Sep 2023

    This complaint is about the landlord\u2019s handling of: Reports of damp and mould within the resident\u2019s home. Decanting the resident into temporary accommodation. Reports of pigeons nesting and defecating on the property. Reports of

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Clarion Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

How to check Clarion Housing Association's reputation

Clarion Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

  1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
  2. Search the Housing Ombudsman's decisions for "Clarion Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
  3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
  4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
  5. Look at the area too. Most of their homes are in Bromley: see our Biggin Hill guide for what it's like to live there.

Swapping with a tenant of Clarion Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

On X: Clarion Housing Association Homes

MutualHomeExchange.co.uk Active this month

Home to swap: 2-bed flat in London. Looking to move to Biggin hill, Gravesend and more.

#London #BigginHill #ClarionHousingAssociation

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Home to swap: 1-bed flat in Morden. Looking to move to London.

#Morden #London #CouncilHouseSwap

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Home to swap (listed 9 Oct): 3-bed house in Birmingham. Looking to move to Birmingham.

#Birmingham #BirminghamCityCouncil

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