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Hilldale Housing Association Limited

89.2% of Hilldale Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Hilldale Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Hilldale Housing Association's permission.

1,106 homes across 57 council areas, mostly in Wigan, Cheshire West and Chester and Cheshire East. Registered social landlord no. 4760. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Hilldale Housing Association Limited owns about 1,106 social homes across 57 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 57 council areas (47 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85£133
1 bed£98£124
2 bed£112£148
3 bed£124£168
4 bed£139£200

Homes to swap from Hilldale Housing Association Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 410 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 8th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 89.2% better than the sector median of 71.8%
Satisfied with repairs 82.4% better than the sector median of 73.6%
Satisfied with time taken for repairs 80.3% better than the sector median of 69.5%
Home is well maintained 87.3% better than the sector median of 71.9%
Home is safe 88.9% better than the sector median of 77.6%
Landlord listens and acts 84% better than the sector median of 61.6%
Kept informed 80.8% better than the sector median of 72.0%
Treated fairly and with respect 90.3% better than the sector median of 77.9%
Satisfied with complaints handling 66.4% better than the sector median of 35.5%
Communal areas clean and well maintained 78.6% better than the sector median of 66.7%
Positive contribution to the neighbourhood 64.7% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 79.7% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hilldale.org.uk/about/our-performance-and-satisfaction/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
99.2% Non-emergency repairs done on time better than the sector median of 82.5%
99.6% Emergency repairs done on time better than the sector median of 94.9%
33.8 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
86.1% Stage 1 complaints answered on time worse than the sector median of 89.9
1.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
93 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 7 24

Housing Ombudsman decisions

The Housing Ombudsman has published 1 decision about Hilldale Housing Association Limited in its searchable archive.

1partial maladministration
  • Housing Association (202405059) Partial Maladministration Mar 2026

      Decision Case ID 202405059 Decision type Investigation Landlord Hilldale Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a supported living block

Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Hilldale Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Hilldale Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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