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Moat Homes Limited

67.2% of Moat Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Moat Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Moat Homes' permission.

19,811 homes across 91 council areas, mostly in Maldon, Medway and Swale. Registered social landlord no. L0386. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Moat Homes Limited owns about 19,811 social homes across 91 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 91 council areas (81 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£95£148
1 bed£113£167
2 bed£132£206
3 bed£149£235
4 bed£166£287

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Dec 2024
G2 Governance governed adequately, some improvements needed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Moat Homes Limited tenants

No Moat Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,027 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 229th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 67.2% worse than the sector median of 71.8%
Satisfied with repairs 64.3% worse than the sector median of 73.6%
Satisfied with time taken for repairs 59% worse than the sector median of 69.5%
Home is well maintained 67.7% worse than the sector median of 71.9%
Home is safe 74.2% worse than the sector median of 77.6%
Landlord listens and acts 58.3% worse than the sector median of 61.6%
Kept informed 67.5% worse than the sector median of 72.0%
Treated fairly and with respect 74.7% worse than the sector median of 77.9%
Satisfied with complaints handling 38.7% better than the sector median of 35.5%
Communal areas clean and well maintained 63% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 57% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 57.4% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
41.3% Non-emergency repairs done on time worse than the sector median of 82.5%
97.1% Emergency repairs done on time better than the sector median of 94.9%
155.6 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
82.8% Stage 1 complaints answered on time worse than the sector median of 89.9
25.6 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
78.3% Stage 2 complaints answered on time worse than the sector median of 88.9
40.2 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 21 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Moat Homes Limited had 46 complaint determinations. 62% of findings went against the landlord (sector average 60%).

62%maladministration rate
worse than the sector average of 60%
117orders made
£27,877compensation ordered

The Housing Ombudsman has published 30 decisions about Moat Homes Limited in its searchable archive (showing the most recent 30).

1severe maladministration
7maladministration
13partial maladministration
4no maladministration
  • Housing Association (202422401) Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of a leak, damp and mould. The Ombudsman will also consider the landlord\u2019s handling of the resident\u2019s complaint.

  • Housing Association (202424890) Severe Maladministration Jun 2025

    The complaint concerns the landlord\u2019s handling of structural defects, damp and mould in the property and the resident\u2019s request for a permanent move.

  • Moving/Buying/Selling Home (202320833) Maladministration Jun 2025

    The complaint is about the landlord's handling of the resident's move to her current property.

  • Housing Association (202316242) Partial Maladministration Jun 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.

  • Housing Association (202426103) Reasonable Redress May 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord\u2019s handling of the associated

  • Managing Relations (202319013) Reasonable Redress Apr 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports that the heating system was not working properly. The Ombudsman has also considered the landlord\u2019s complaint handling.

Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Moat Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Moat Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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