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Heylo Housing Registered Provider Limited

Heylo Housing Registered Provider tenants can swap homes with other social housing tenants through a mutual exchange, with Heylo Housing Registered Provider's permission.

8,592 homes across 206 council areas, mostly in North Yorkshire, Preston and Peterborough. Registered social landlord no. 4668. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Heylo Housing Registered Provider Limited owns about 8,592 social homes across 206 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 206 council areas (196 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85£118
1 bed£99£128
2 bed£116£157
3 bed£128£181
4 bed£144£218

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G4 Governance does not meet the governance standard · Oct 2026
V4 Financial viability does not meet the viability standard · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Heylo Housing Registered Provider Limited tenants

No Heylo Housing Registered Provider Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Heylo Housing Registered Provider? Rate and review them

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
96.2% Fire risk assessments completed worse than the sector median of 100.0%
100% Asbestos surveys completed about the sector median (100.0%)
99.1% Legionella risk assessments completed about the sector median (100.0%)
95.7% Lift safety checks completed worse than the sector median of 100.0%
0.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: [Z] [Z]

Housing Ombudsman decisions

The Housing Ombudsman has published 2 decisions about Heylo Housing Registered Provider Limited in its searchable archive.

1partial maladministration
1no maladministration
  • For profit (202228117) Partial Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports that construction on the estate was disturbing him and damaging his property. Reports of defects. Associated complaint.

  • Moving/Buying/Selling Home (202214575) No Maladministration Jul 2023

    The complaint is about the landlord\u2019s handling of the resident\u2019s complaint about her application for shared ownership.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Heylo Housing Registered Provider Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

How to check Heylo Housing Registered Provider's reputation

Heylo Housing Registered Provider doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

  1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
  2. Search the Housing Ombudsman's decisions for "Heylo Housing Registered Provider Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
  3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
  4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
  5. Look at the area too. Most of their homes are in North Yorkshire: see our Ripon guide for what it's like to live there.

Swapping with a tenant of Heylo Housing Registered Provider?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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