Housing association · Mixed · 5,000-40,000 homes

Heylo Housing Registered Provider Limited

Registered social landlord no. 4668. What their tenants say, how they handle complaints, what their mutual exchange policy asks for, and homes their tenants want to swap.

List your home

Mutual exchange policy

We have not yet summarised this landlord's mutual exchange policy. By law a social landlord must give you a written decision within 42 days of your application, and can only refuse on the grounds set out in the Housing Act 1985.

Homes to swap from Heylo Housing Registered Provider Limited tenants

No Heylo Housing Registered Provider Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

96.2% Fire risk assessments completed worse than the sector median of 100.0%

100% Asbestos surveys completed about the sector median (100.0%)

99.1% Legionella risk assessments completed about the sector median (100.0%)

95.7% Lift safety checks completed worse than the sector median of 100.0%

0.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: [Z] [Z]

Housing Ombudsman decisions

You can search the Housing Ombudsman decisions archive for published complaints about this landlord.

Swapping with a Heylo Housing Registered Provider Limited tenant?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. Get the application in early, keep your rent account clear, and ask for the decision in writing.

How a swap works Complaints and support